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Customer Experience

2 weeks ago

Somajiguda Hyderabad Telangana, India Zoi Health Pvt Ltd Full time

Zoi Hospitals is hiring for the position of **Telecustomer Experience executive** specialising in receiving hospital feedback, you will play a pivotal role in ensuring effective communication channels between our hospital and our patients. You will be responsible for collecting, analysing, and responding to patient feedback to enhance their experiences and improve overall satisfaction levels. This role requires exceptional communication skills, empathy, and a deep understanding of customer service principles.

**Responsibilities**:

- **Feedback Collection**: Actively engage with patients on call to gather feedback regarding their experiences during their hospital stay. Utilise various channels such as surveys, interviews, and digital platforms to collect feedback comprehensively.
- **Data Analysis**: Analyse feedback data to identify trends, common issues, and areas for improvement. Utilise statistical tools and qualitative analysis techniques to derive meaningful insights from feedback data.
- **Reporting**: Prepare detailed reports summarising feedback findings, including key insights, trends, and actionable recommendations. Present these reports to relevant stakeholders within the organization, including hospital management and department heads.
- **Response Management**: Develop and implement strategies for responding to patient feedback in a timely and empathetic manner. Liaise with appropriate departments to address specific concerns raised by patients and ensure satisfactory resolution.
- **Communication Enhancement**:Enhance communication channels between the hospital and its patients. Develop and implement strategies for improving patient communication, including informational materials, newsletters, and digital platforms.
- **Training and Education**: Provide training and education to hospital staff on effective communication techniques and customer service principles. Empower staff to proactively address patient concerns and provide exceptional service at all touchpoints.
- **Continuous Improvement**: Continuously monitor feedback processes and make recommendations for improvements. Stay updated on industry best practices and emerging trends in patient experience management.

**Qualifications**:

- Bachelor's degree
- Empathy, patience, and a genuine commitment to improving patient experiences within the hospital.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹14,050.04 - ₹17,050.29 per month

**Benefits**:

- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)
- Telugu (required)
- Hindi (required)

Ability to Commute:

- Somajiguda, Hyderabad, Telangana (required)

Ability to Relocate:

- Somajiguda, Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
9121233382