Mis Executive(Operations)

4 days ago


Gurugram Haryana, India Senrysa Technologies Private Limited Full time

**Position Responsibilities** - To ensure all escalated cases received on mails and SRs should be reverted/acknowledged/closed within timeframe. - Maintain reports / MIS / dashboards for all process activities to monitor performance and progress. - Stakeholders/Partner management - Portfolio Management & responsible towards reducing inflows in respective portfolio. - Ensure Claims processing of the customer efficiently and effectively - Commission Invoices and Commission reconciliation to be done with partners - Call Audits and synopsis sharing with stakeholders + maintain quality dashboard for voice logs - Handling Miss Sell/Escalation Cases/maintain Complaint VL MIS - Data maintenance & Call calibration - Ensure wing-to-wing resolutions of Insurance and voice log related cases received with utmost accuracy. - Validate and to publish CCRP report on weekly and monthly basis. - TAT Bust cases - Liaise with Insurer/partner for status of cancellation /retention and refund to ensure zero TAT burst. **Measures of Success** - Ensure Resolutions of Insurance related cases received with >90% accuracy. - TAT Burst cases - Liaise with Insurer/partner for status of cancellation /retention and refund to ensure zero TAT burst. - Derive action for process enhancement basis current process analysis **Skills Sets Required** - Excellent, professional communication skills - interpersonal, verbal, and written with the goal of influencing outcomes. - Must be able to build positive, productive relationships with stakeholders and team members. - Good networking skills. - Strong organization, time management, and multi-tasking skills. - Self-starter with ability to work independently with mínimal supervision **Relevant Experience** Graduate with minimum 2 year experience in relevant industry **Preferred Industry** Preferably from service industry : Credit Card /Insurance **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance - Paid sick time - Provident Fund - Work from home Schedule: - Day shift - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Bachelor's (preferred) **Experience**: - MIS Reporting: 3 years (required) - Advance Excel: 3 years (required) - Non voice process: 1 year (required) Work Location: In person


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