End User Compute Advisor

2 weeks ago

Bengaluru, India Arm Full time

**Job Overview**:
Reporting into the End User Compute Team Lead this role is accountable for supporting our End User Compute services, ensuring it is secure but flexible to ensure our colleagues are able to deliver value for Arm

**Responsibilities**:
Delivery of Technical changes and daily tasks to support the ongoing provision of the Arm EUC platforms

Accountable for delivering changes to Arms Intune Mobile management platform

Complete daily health checks and associated remediation to support the running of the EUC Service

Ability to interpret access logs and technical configurations in support of root cause analysis of EUC issues

Ensure all Service NOW tickets assigned to them are proactively worked on and updated as per the Arm Ticket Management Standard

**Required Skills and Experience**:
Good understanding of Lenovo and Apple hardware

Experience root cause analyzing operational issues on one of Windows, Linux or Mac

Can identify and resolve issues with build processes

Remote support of the desktop issues

Experience of managing devices in Intune

Experience of remotely troubleshooting end users issues seen for the first time

Background in managing mobile devices in an enterprise MDM

**In Return**:
At Arm, we are guided by our core beliefs that reflect our creative culture and guide our decisions, defining how we work together to surpass ordinary and shape extraordinary:
**Equal Opportunities at Arm**:
Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of any characteristic.

**Hybrid Working at Arm**:
Arm’s hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. We empower groups/teams to determine their hybrid working pattern, with an expected minimum attendance in the office of 20% per month, depending on the work, level of experience and team’s needs. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution.

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