Servicenow Irm/bcm Architect

**Role: ServiceNow IRM/BCM Architect (JL6)**
**Contract**
**Remote (Travel as per client need)**
**Shift Regular : (Between 9 AM IST to 9 PM IST)**

We are seeking a highly skilled and experienced ServiceNow IRM/BCM Architect to join our team and
contribute to the growth of our ServiceNow IRM/BCM practice. As a ServiceNow IRM/BCM Architect,
you will play a vital role in helping our clients solve critical business challenges, enhance performance,
and gain a competitive edge. You will be responsible for designing and implementing ServiceNow
IRM/BCM solutions for our clients, working closely with stakeholders to understand their business
requirements, and designing solutions that meet those needs.

**Responsibilities**:
Effectively manage key stakeholders both internally and externally to the organization.
Analyze and translate business information and technical requirements into an architectural
blueprint to achieve complex business objectives.
Engage with the customer's Enterprise Architects to position ServiceNow as the standard digital
Establish and manage technical governance.
Ensure the health of the ServiceNow instance by collaborating with the engagement team to
reduce technical debt and align with ServiceNow best practices.
Facilitate workshops or meetings to gather requirements, present and validate solutions, and
test the interpretation of the client's needs.
Demonstrate a solid understanding of designing ServiceNow solutions.
Demonstrate experience working with workflows in key areas of the ServiceNow platform,
specifically related to IRM/BCM.
Drive process optimization, efficiencies, and productivity using automation.
Produce detailed functional design documents that align with customer requirements.
Act as a technical mentor to support the team.
Contribute to leading practices, standards, and thought leadership related to the ServiceNow
platform.
Contribute to the development of opportunities and provide input to grow our business.
Lead the design and implementation of ServiceNow IRM/BCM solutions for clients.
Collaborate with clients to understand their business requirements and develop solutions that
meet those requirements.
Develop and maintain project plans and timelines.
Manage project resources and ensure project deliverables are completed on time and within
budget.
Provide guidance to project teams and mentor junior staff members.
Develop and maintain documentation for solutions and processes.
Stay up to date with the latest ServiceNow IRM/BCM features and functionality.
Assist in pre-sales activities, including client presentations and demonstrations.
Collect requirements for new solution implementations and remediate prior implementations.
Consult and advise on IRM/BCM best practices.
Perform solution architecture analysis, design, and provide technical leadership and assurance of
best practices.
developers.
Review ServiceNow upgrades, patching, and release management cycles.
Provide strategic recommendations on technical best practices and industry trends.
Participate in requirement-gathering meetings and provide input based on the requirements.
Contribute to the continuous improvement of processes, standards, agile methodologies, and
tools while ensuring adherence to coding and quality standards.
Design and architect ServiceNow CMDB and Discovery Jobs.
Collaborate with stakeholders and team members.
Develop system documentation, including process flows and design documents.
Define the architecture of ServiceNow IRM/BCM implementations and oversee their
deployment.
Define a continuous improvement process for the ServiceNow platform.
Define defect and enhancement processes and policies to meet business requirements and best
practices.
Propose integrations with other tools and vendors, as appropriate, and define integration best
practices.
Develop Visio diagrams and high-level architectural documents.
Keep check of instance performance and purpose improvement to improve end-user experience.
Work directly with the business to understand specific business processes and business drivers,
and business strategies across a business unit; identity and communicate future needs and
opportunities for business services that can be enabled via ServiceNow and oversee the
technical development and delivery of business solutions.

**Preferred Skills and Experience**:
Ability to create and present detailed technical designs, plans, and training to customers.
Minimum 9+ years of technical and functional knowledge and implementation experience of IT
tools and ITIL processes/functions.
Development, configuration, and integration experience in building solutions on the ServiceNow
platform.
More than 7+ years of experience in designing and implementing complex, multi-tier, multitenant, end-to-end solutions in a high availability environment.
Experience in project delivery and working directly with customers and clients.
Expertise in importing/exporting configuration/asset data.
Knowledge of database relations