Customer Service

6 days ago

Mumbai Maharashtra, India HR CREATIONS Full time

**Very reputed Furniture & Home Decor Brand seeks**:

- **Excellent Sales Professionals For Outlets & Online customer dealings.**_

**Brief Description**

Build a personalized journey for our customers as they look at buying our products on our website and encourage them to make a purchase.

**Roles and Responsibilities-**
- Manage inbound sales queries & make outbound calls for missed sales queries,
- understand the customer’s requirements, and guide them through the range of products available on our website.
- Reduce abandoned cart rate by reaching out to our customers who have added product to their carts but are yet to place an order; understand their challenges to guide them through the sale, manage pending verifications and ensure that the order is completed on the website.
- Follow up on previous interactions with customers on their purchase experience to identify customer grievance, build customer loyalty and drive repeat purchases.

**Key Competencies and Skills**
- Love for sales
- The patience and ability to engage customers in conversation.
- Excellent communication skills.
- Excellent interpersonal and problem-solving skills.

**Education and Experience**
- Graduate fresher or Undergrad
- Good typing skill
- **Immediate Joiners please apply**_

Pay: ₹30,000.00 - ₹35,000.00 per month

Compensation Package:

- Performance bonus

Schedule:

- Day shift

Application Question(s):

- Are you fluent in English communication?
- Are you comfortable with Mumbai Suburban location?
- Do you have Typing Experience?

**Experience**:

- Inside sales/Retail Sales/Customer Service: 1 year (preferred)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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