Customer Relationship Officer
3 days ago
Position: Customer Relationship Officer
Experience: 1-2 years
Location: Ernakulam
**KEY DUTIES AND RESPONSIBILITIES**:
- Develop and implement customer centric processes/enhancements to drive service usage.
- Monitor the service satisfaction of member Banks by conducting internal / external Agent surveys, benchmarking the activities of major market players and cross-referencing market best practices
- Review, dissect and rectify issues arising from complaints and / or regulatory requirement that may impact customer satisfaction and ABC’s reputation, whilst taking the opportunity to translate them into effective programme and process enhancement initiatives
- Build and maintain profitable relationships with all stakeholders/clients.
- Resolve customer complaints quickly and efficiently.
- Keeping customers updated on the status of resolution of their key concerns/ complaints. the latest products to increase sales.
- Prepare monthly customer service performance reports for all stakeholders.
- Organize and spearhead quarterly service review meetings with key stakeholders to understand the customers’ individual needs and address the same accordingly.
- Expand the customer base by upselling and cross-selling.
- Champion the use of CRM program amongst all stakeholders/ customers.
- Knowing your competition and strategizing accordingly.
**Salary**: Up to ₹30,000.00 per month
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Ernakulam, Kerala (required)
Ability to Relocate:
- Ernakulam, Kerala: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 8075837953
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