
Implementation Support Executive
1 week ago
**Roles and Responsibilities**:
- Technical support: Providing technical support to internal teams and external clients. This can include troubleshooting problems, diagnosing software faults, and solving technical issues.
- Documentation: Documenting internal procedures and maintaining technical documents and procedures.
- Training: Providing regular and customized training to teams within the business.
- Escalation management: Escalating cases to the support manager when appropriate.
- Database management: Managing a ticketed query system and keeping a comprehensive database of queries and resolutions up to date.
- Quality improvement: Ensuring quality improvement.
- Customer satisfaction: Ensuring customer satisfaction and retention.
**Skills and Qualifications**
- Strong interpersonal and communications skills
- Working knowledge of fundamental operations of relevant software
- Proficient knowledge of MS Office Suite
**Education**
Any Graduate
**Language Proficiency** : *Malayalam, English
**Job Type**: Contract
Pay: ₹11,000.00 - ₹12,000.00 per month
Shift:
- Morning shift
**Language**:
- Malayalam (required)
Work Location: In person
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