
International Voice Process Executive
2 weeks ago
Responsibilities
- Handle inbound and outbound calls from international clients.
- Resolve customer issues and provide solutions in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.
- Provide accurate, valid, and complete information to customers.
- Meet personal/team qualitative and quantitative targets.
- Collaborate with team members to improve customer service.
**Qualifications**:
- High school diploma or equivalent; bachelor's degree preferred.
- Proficiency in English; additional language skills are a plus.
- Previous experience in a call center or customer service role.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
Pay: ₹30,000.00 - ₹40,000.00 per month
Schedule:
- Day shift
- Evening shift
- Morning shift
- Rotational shift
- UK shift
- US shift
Work Location: In person
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