Associate Iii

3 days ago

Thiruvananthapuram Kerala, India UST Global Full time

3 - 5 Years
- 1 Opening
- Trivandrum

**Role description**:
**About the Role**:
We are seeking a skilled Monitoring & Observability Engineer with hands-on experience in enterprise-grade monitoring and observability platforms such as LogicMonitor, BigPanda, AppDynamics, and other performance monitoring tools.

**Key Responsibilities**:

- Configure and maintain integrations with tools like LogicMonitor, AppDynamics, BigPanda, and others to ensure full-stack visibility.
- Onboard new services and systems into the monitoring ecosystem, ensuring complete observability from day one.
- Implement intelligent ing, event correlation, and noise reduction strategies to improve incident response.
- Automate monitoring configurations, s, and dashboards using scripting (Python, PowerShell) and REST APIs.
- Perform root cause analysis and contribute to performance tuning efforts using telemetry and trend data.
- Create and maintain operational dashboards, reports, and health checks to support proactive IT operations.
- Ensure all monitoring tools are secure, up to date, and optimized for performance.
- Document monitoring configurations and processes; provide knowledge-sharing to other teams.

**Qualifications**:

- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 3-5 years of experience in IT operations, systems monitoring, or infrastructure observability.
- Hands-on experience with at least two monitoring tools such as:
LogicMonitor, AppDynamics, BigPanda, Dynatrace, Splunk, Datadog, etc.
- Solid understanding of infrastructure, APM, synthetic, log, and event monitoring concepts.
- Experience with event correlation and noise reduction strategies.
- Familiarity with ITIL processes, especially related to incident and problem management.
- Strong scripting and automation skills using Python, PowerShell, or REST APIs.
- Experience with cloud environments (AWS, Azure, GCP) and related monitoring integrations is a plus.
- Strong analytical, problem-solving, and communication skills.

**Preferred Certifications**:

- LogicMonitor Certified Professional
- AppDynamics Certified Performance Analyst
- BigPanda Practitioner Certification
- ITIL Foundation Certification
- AWS / Azure Cloud Practitioner or Associate-level Certification

**Skills**:
Network Monitoring,Security Monitoring,Itsm

**About UST**:
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

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