Customer Service

Job Title: Customer Services & Reservations Agent

Employed by: ANA Aviation Services

Location: Dubai, United Arab Emirates

Reports to: Regional Sales Manager

Working hours: Permanent, full-time, 40 hours per week

**Salary**: Competitive with attractive benefits

SUMMARY:
ANA Aviation Services (ANA) is part of the Network Aviation Group which is based in the UK. ANA Aviation Services are the General Sales Agents (GSA’s) for a variety of airlines operating in the United Arab Emirates.

Based in our Dubai office, the Customer Services and Reservations Agent is responsible for handling enquiries and reservations for airlines represented by our Companies in UAE and Oman, dealing efficiently with all operational and cargo matters. We require a flexible and dynamic individual with prior experience in the customer services or logistics industries.

KEY RELATIONSHIPS:
Principal contacts: Sales team, Finance department UAE, external customers

PRINCIPAL ACCOUNTABILITIES:
The Customer Services & Reservations Agent is principally responsible for:
Cargo bookings using various reservations systems;
Post-flighting and generating flight files;
Preparing build instructions for handling agents;
Arranging trucking and handling;
Assisting in Commercial Activities;
Handling enquiries and quotations;
General Administration;
Cargo Tracing;
Other reasonable work-related requests as directed by the Line Manager.

REQUIRED SKILLS, EXPERIENCE AND COMPETENCIES:
Bachelor’s degree/post-graduate studies preferred in a relevant discipline.

A background in a logistics/customer service environment would be ideal.

Prior experience in reservations and cargo administration is an advantage.

Airline experience preferred

Team Working and Communication

Exceptional interpersonal skills with experience of interaction at all levels including clients, senior management and board level.

Attention to Detail

A highly analytical eye for detail with tenacity and proactivity to ensure the highest levels of accuracy.

Efficiency and organisation in all responsibilities.

Flexibility/Resilience

A flexible, proactive and resilient approach to work.

Dealing effectively with day-to-day responsibilities, often under time pressure.

Integrity and Commitment

Ability to demonstrate a high level of integrity and work ethic

A can-do attitude with a keen willingness to learn and develop.

IT skills

Good IT knowledge of Microsoft suite of programmes

Ability to perform & analyse mathematical calculations

We offer competitive remuneration commensurate with experience, skills and knowledge. This is an excellent opportunity to participate in a successful and growing global airfreight organization.

AN EQUAL OPPORTUNITIES EMPLOYER:
We aim to be an equal opportunities employer and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown.

**Salary**: From ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9900497505