Front Office Gre

2 days ago

Panangad Kochi Kerala, India THE AVENUE REGENT Full time

** **Female from local preferred, age - 28 to 40, (those who have two wheeler preferred, )**
- **Guest Reception & Check-In/Check-Out**:

- Greet guests upon arrival and provide a friendly, warm welcome.
- Manage guest check-in and check-out processes efficiently, ensuring all necessary documentation is complete.
- Assign rooms and ensure guest preferences (if any) are met.
- Handle luggage assistance requests or coordinate with bell staff.
- **Guest Relations**:

- Act as the primary point of contact for guest inquiries, requests, and complaints.
- Anticipate guest needs and proactively offer assistance.
- Provide information about hotel services, nearby attractions, and transportation options.
- Offer personalized services such as booking tours, making restaurant reservations, etc.
- Handle special requests like early check-ins, late check-outs, and room upgrades (when possible).
- **Administrative Tasks**:

- Maintain the reception area, ensuring it is neat and professional at all times.
- Manage bookings and reservations through the Property Management System (PMS).
- Process payments, issue invoices, and handle cash or credit transactions.
- Update guest profiles and ensure accuracy in guest information.
- **Problem Resolution**:

- Address guest complaints or problems quickly and professionally, escalating to a manager when necessary.
- Provide solutions to any immediate issues affecting the guest experience, including room changes or amenities requests.
- **Collaboration & Communication**:

- Coordinate with other departments (housekeeping, food & beverage, maintenance) to meet guest needs.
- Communicate guest feedback, preferences, or concerns to relevant departments.
- Work closely with security to ensure guest safety and handle emergency situations.
- **Promotion of Hotel Services**:

- Promote hotel amenities, services, and facilities to enhance the guest experience (e.g., spa, dining, events).
- Upsell services, packages, or room upgrades based on guest needs and preferences.

**Key Skills & Competencies**:

- **Communication Skills**: Excellent verbal and written communication skills in English (and other languages, if required).
- **Customer Service Orientation**: Passion for delivering exceptional guest service and creating memorable experiences.
- **Problem Solving**: Ability to handle guest concerns calmly and effectively.
- **Organizational Skills**: Strong attention to detail, multi-tasking, and time management abilities.
- **Teamwork**: Ability to collaborate with staff from various departments to ensure seamless service.
- **Professionalism**: Present a polished, professional image at all times.

**Qualifications & Experience**:

- **Education**: certification in hospitality management or a related field **Experience**: Previous experience as a receptionist, front desk officer, or guest relations executive in the hospitality industry is preferred.
- **Language Skills**: Proficiency in English is required; knowledge of additional languages is an advantage.

Work Location: In person

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