Tele Caller Executive

**Key Responsibilities (based on your input and common practices)**:

- **Telecalling (Outbound & Inbound)**:

- Initiate calls to prospective students from various lead sources (e.g., website inquiries, marketing campaigns, referrals, databases).
- Provide detailed information about the institute's courses, programs, faculty, facilities, and unique selling propositions.
- Address queries and concerns of potential students clearly and patiently.
- Maintain a high volume of calls to achieve daily/weekly targets.
- Handle incoming inquiries efficiently, providing accurate information and directing them appropriately.
- **Follow-up with Students (Leads)**:

- Understand the student's needs, aspirations, and challenges to recommend suitable programs.
- Provide additional information, brochures, testimonials, or links to relevant resources as required.
- Nurture leads over time, building rapport and trust to move them further down the admission funnel.
- Maintain detailed records of all interactions and follow-up schedules in a CRM system.
- **Appointment Fixing for Demo Sessions/Counseling**:

- The primary goal of telecalling and follow-up is to secure appointments for prospective students to attend demo sessions, counseling sessions, or campus visits.
- Clearly communicate the benefits of attending the demo/counseling session (e.g., understanding the course in depth, interacting with faculty, getting personalized career guidance).
- Coordinate with counselors, faculty, or admission officers to schedule convenient appointment times.
- Send reminders for appointments to ensure maximum show-up rates.
- **Walk-in Process Management**:

- Warmly welcome walk-in prospective students and their parents/guardians.
- Provide an initial overview of the institute and its offerings.
- Conduct preliminary counseling to understand their interests and guide them to the appropriate department or counselor.
- Ensure a smooth and positive experience for all walk-ins, from arrival to departure.
- Collect their contact information for further follow-up.

**Additional Responsibilities (Common for BDEs in this sector)**:

- **Lead Generation Support**:

- Identify potential new lead sources.
- Participate in educational fairs, workshops, and seminars to generate leads.
- Collaborate with marketing teams on lead generation strategies.
- **Database Management**:

- Maintain and update the CRM (Customer Relationship Management) system with accurate and detailed information on all leads and interactions.
- Generate reports on lead status, conversion rates, and performance metrics.
- **Achieving Sales/Enrollment Targets**:

- Work towards and achieve monthly/quarterly enrollment targets set by the management.
- Contribute to the overall student intake goals of the institute.
- **Customer Relationship Management**:

- Build and maintain strong relationships with prospective students and their families.
- Provide excellent customer service throughout the admission process.
- **Market Intelligence**:

- Gather feedback from students and parents regarding courses, services, and competitor offerings.
- Stay updated on industry trends and competitor activities.

**Skills and Qualifications Required**:

- **Communication Skills**: Excellent verbal and written communication skills in English and often the local language.
- **Interpersonal Skills**: Strong ability to build rapport, empathize, and persuade.
- **Sales Acumen**: Understanding of sales principles, objection handling, and closing techniques.
- **Active Listening**: Ability to understand the needs and concerns of prospective students.
- **Persistence and Resilience**: Ability to handle rejection and continue pursuing leads.
- **Organizational Skills**: Good time management, ability to prioritize tasks, and maintain accurate records.
- **Educational Background**: A Bachelor's degree in any discipline is usually preferred.
- **Experience**: Previous experience in telecalling, sales, customer service, or counseling, preferably in the education sector, is a significant advantage.

78457 36974

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹14,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

Work Location: In person