Tl-product Info

5 days ago

Hyderabad Telangana, India Cognizant Full time

**Job Summary**

Join our dynamic team as a TL-Product Info & MDM where you will leverage your expertise in Customer Service Management and Supply Chain Analytics within the retail domain. With a hybrid work model and rotational shifts you will play a crucial role in optimizing order management processes and enhancing customer service experiences. This position offers an exciting opportunity to contribute to our companys growth and impact the retail industry positively.

**Responsibilities**
- Lead the development and implementation of product information management strategies to enhance data accuracy and accessibility.
- Oversee the integration of customer service management systems to improve service delivery and customer satisfaction.
- Provide insights and analytics on supply chain processes to optimize retail operations and drive efficiency.
- Collaborate with cross-functional teams to streamline order management processes and ensure timely fulfillment.
- Analyze customer feedback and service metrics to identify areas for improvement and implement corrective actions.
- Coordinate with IT teams to ensure seamless integration of MDM solutions with existing systems.
- Develop and maintain documentation for product information and MDM processes to ensure consistency and compliance.
- Monitor industry trends and best practices to continuously improve customer service and supply chain strategies.
- Facilitate training sessions for team members to enhance their understanding of MDM and customer service management tools.
- Support the development of KPIs to measure the effectiveness of customer service and supply chain initiatives.
- Ensure data governance and quality standards are met across all product information and MDM activities.
- Drive initiatives to enhance customer experience and loyalty through improved service delivery.
- Collaborate with stakeholders to align MDM strategies with business objectives and customer needs.

**Qualifications**
- Possess strong analytical skills with experience in supply chain analytics within the retail domain.
- Demonstrate expertise in customer service management and order management processes.
- Exhibit proficiency in MDM tools and technologies to support data management initiatives.
- Have a solid understanding of retail industry trends and best practices.
- Show excellent communication and collaboration skills to work effectively in a hybrid work model.
- Display the ability to work in rotational shifts and adapt to changing priorities.
- Hold a bachelors degree in a relevant field or equivalent work experience.

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