Global Operational Excellence

22 hours ago

India Vertiv Group Corp Full time

***

As a member of the Global Service team and a partner to the Global Snr VP Service, the Director Service Operational Excellence oversees the successful design and implementation of a portfolio of high-priority, high-impact Company initiatives to accelerate growth and profitability.

**RESPONSIBILITIES**
- Support business leaders with effective analysis, modeling, and research tools, to develop recommendations and business plans for programs and service development, growth and efficiency.
- Prioritize the business portfolio of strategic operational initiatives to develop a complete program, including an understanding of costs, anticipated benefits, risks, and interdependencies.
- Drive consistency within the Service Operations Team, developed to drive efficiency, Productivity and utilization with the Regional Service Operations teams.
- Operationalize the Global governance cadence to monitor annual operating plan execution; identify roadblocks and areas where strategies, tactics, and execution need to adjust based on new learnings.
- Introduce new KPI’s, Lean Practices and tools to improve Engineer Productivity.
- Collaborate with the business and Finance to define Service dashboards and standard operational reporting to be included in the LOB Global QBR’s and Regional interlock meetings.
- Performs other activities as requested and prioritized by the Global Snr Vice President of Service.

**QUALIFICATIONS**

**Minimum Job Qualifications**:

- Bachelor’s degree in business, engineering, or technology operations is desirable; MBA preferred.
- 6+ years of experience in a top tier consulting firm or internal business function leading initiative teams in operations and transformation project work

**Preferred Qualifications**:

- Analytical skills to understand the impact of recommendations on the organization.
- Exceptional communication skills and ability to build diverse relationships within a matrix organization.

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