Banking Associate

2 days ago

Thrissur Kerala, India HRQuadrant Full time

Role : Customer Banking officer

Location : Ernakulam

Qualification : Graduation

Experience : Minimum 1 year

JD
- **Communication skills**: Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.
- **Customer service skills**: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.
- **Collaboration skills**: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.
- **Presentation skills**: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.
- **Problem-solving skills**: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.
- **Negotiation skills**: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.
- **Time management skills**: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.
- **Computer skills**: Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.
- **Product and service knowledge**: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.

**Job Types**: Full-time, Permanent

Pay: From ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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