Food and Beverage Telecaller

3 days ago

Goa, India 91HR Full time

As a Food and Beverage Telecaller for a resort, your role is to promote and sell the food and beverage services offered by the resort to potential clients over the phone. Here's a breakdown of your responsibilities:

- **Cold Calling and Lead Generation**: Initiate outbound calls to potential clients who may be interested in hosting events, parties, or dining experiences at the resort. Utilize various lead generation techniques to identify and qualify leads.
- **Product Knowledge**: Develop a thorough understanding of the resort's food and beverage offerings, including restaurant menus, catering options, bar services, and special packages. Be able to effectively communicate the features, benefits, and unique selling points of these offerings to potential clients.
- **Customized Presentations**: Tailor your sales pitch and presentations to align with the needs and preferences of each client. Highlight the resort's facilities, ambiance, culinary expertise, and any special amenities or services that set it apart from competitors.
- **Event Planning Assistance**: Provide assistance and guidance to clients in planning their events, such as weddings, corporate gatherings, or private parties. Offer menu recommendations, venue options, and additional services to enhance the overall guest experience.
- **Upselling and Cross-Selling**: Identify opportunities to upsell and cross-sell additional food and beverage services, such as themed dinners, wine pairings, or exclusive chef experiences. Maximize revenue by encouraging clients to explore premium offerings and upgrades.
- **Relationship Building**: Build and nurture relationships with clients by delivering exceptional customer service and personalized attention. Listen to their needs, address any concerns or objections, and follow up promptly to maintain engagement and trust.
- **Booking Management**: Ensure that all necessary details are accurately documented and communicated to the relevant departments for seamless execution.
- **Sales Reporting and Analysis**: Keep detailed records of sales activities, client interactions, and revenue generated through telecalling efforts. Analyze sales data to identify trends, track performance against targets, and make informed decisions to optimize sales strategies.
- **Customer Satisfaction**: Focus on delivering a positive customer experience throughout the sales process and beyond.
- **Stay Informed and Adaptable**: Stay updated on industry trends, seasonal promotions, and resort-specific events that may influence client preferences and booking decisions.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Work Location: In person

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