
Customer Relationship Officer
1 week ago
***:
Responsible for Customer Satisfaction and high service quality standards
- Consistency in experience backed up by constant monitoring and necessary
enhancements
Act as primary interface or Single Point of Contact (SPoC) to customers’ between the
company & the customer w.r.t. to all post-sales functions in independent housing
construction services.
Preparing & maintaining all customers’ & internal Documents related to construction
of independent residential houses.
Handling all frontend & backend Customer queries related to their house
construction.
Involve in Pre & post-sales activities like on-boarding, project kick-off, collections,
pre-handover inspection & handover.
Reminding customers about upcoming payments and following up on timely basis to
earn revenue
Drafting & issuing Welcome Letters, Demand Letters, issuing payment receipts etc.
Maintain MIS on daily basis
Co-ordinating in the submission, approval & disbursement of loans availed by
customers for the house construction.
Multi-functional co-ordination
Perform customer engagement activities to improve brand connectivity with the
customer like seasonal wishing, gifting, celebrating occasions & festivals etc.
**Key Skills**:
**More Information**:
- **Salary Offer **30000
- **Min. Experience **3
- **Max. Experience **5
- **Annual Pay Package **350000
- **Qualification **Any Graduate
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