
Csr (Customer Service Representative)
7 days ago
**Job description**
**Key Responsibilities**
- **Customer Assistance**:
- Greet customers warmly and address their inquiries regarding garment styles, sizes, fabrics, and availability.
- Guide customers to relevant sections of the store and assist with product selection.
- Help with fitting room operations, ensuring a seamless try-on experience.
- **Problem Resolution**:
- Handle customer complaints or concerns regarding products, pricing, or service.
- Process returns, exchanges, and refunds in line with company policies.
- Escalate unresolved issues to the supervisor or manager when necessary.
- **Product Knowledge and Recommendations**:
- Stay updated on the latest collections, promotions, and sales.
- Provide tailored recommendations based on customer preferences and needs.
- Offer information about care instructions, fabric details, and product features.
- **Sales Support**:
- Promote ongoing offers, discounts, and loyalty programs to customers.
- Upsell and cross-sell products, including accessories and complementary items.
- Assist at the checkout counter during peak hours to expedite the billing process.
- **Feedback and Reporting**:
- Collect and record customer feedback to help improve service quality and product offerings.
- Provide insights into recurring customer issues or product requests.
- **Store Standards**:
- Ensure a clean, organized, and customer-friendly environment in the store.
- Support visual merchandising efforts by maintaining displays and stock levels.
**Job Specification (JS): Customer Service Representative - Garment Retail FieldQualifications**
- High school diploma or equivalent (preferred).
- Additional training or certification in customer service is an advantage.
**Job Type**: Permanent
Pay: ₹9,000.00 - ₹12,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
*Speak with the employer* +91 6262333302
Expected Start Date: 28/01/2025
Pay: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Provident Fund
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: Remote
**Speak with the employer**
+91 6262333302
Application Deadline: 19/07/2025
Expected Start Date: 22/07/2025
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