Csr (Customer Service Representative)

2 weeks ago

Jabalpur Madhya Pradesh, India DULHE SAHAB Full time

**Job description**

**Key Responsibilities**
- **Customer Assistance**:

- Greet customers warmly and address their inquiries regarding garment styles, sizes, fabrics, and availability.
- Guide customers to relevant sections of the store and assist with product selection.
- Help with fitting room operations, ensuring a seamless try-on experience.
- **Problem Resolution**:

- Handle customer complaints or concerns regarding products, pricing, or service.
- Process returns, exchanges, and refunds in line with company policies.
- Escalate unresolved issues to the supervisor or manager when necessary.
- **Product Knowledge and Recommendations**:

- Stay updated on the latest collections, promotions, and sales.
- Provide tailored recommendations based on customer preferences and needs.
- Offer information about care instructions, fabric details, and product features.
- **Sales Support**:

- Promote ongoing offers, discounts, and loyalty programs to customers.
- Upsell and cross-sell products, including accessories and complementary items.
- Assist at the checkout counter during peak hours to expedite the billing process.
- **Feedback and Reporting**:

- Collect and record customer feedback to help improve service quality and product offerings.
- Provide insights into recurring customer issues or product requests.
- **Store Standards**:

- Ensure a clean, organized, and customer-friendly environment in the store.
- Support visual merchandising efforts by maintaining displays and stock levels.

**Job Specification (JS): Customer Service Representative - Garment Retail FieldQualifications**
- High school diploma or equivalent (preferred).
- Additional training or certification in customer service is an advantage.

**Job Type**: Permanent

Pay: ₹9,000.00 - ₹12,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

*Speak with the employer* +91 6262333302

Expected Start Date: 28/01/2025

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: Remote

**Speak with the employer**
+91 6262333302
Application Deadline: 19/07/2025
Expected Start Date: 22/07/2025

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