Customer Relationship Officer

2 days ago

Surat Gujarat, India TalentGuru Full time

**Job Title**: Customer Relationship Officer (CRO) - Telesales & Support
**Location**: Khajod, Surat (SDB)

**Job Type**: Full-Time
**Department**: Sales / Customer Service
**Working Hours**: 9:00 AM - 6:00 PM (Monday to Saturday)
**Reporting to**: Sales Manager / Customer Service Lead

**Job Summary**:
**Key Responsibilities**:

- Make outbound calls to potential and existing customers to promote lab-grown diamond jewellery products.
- Convert inquiries into sales by explaining product features, pricing, offers, and USPs.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up on leads and ensure timely communication for sales closures.
- Educate customers on lab-grown diamonds and help them make informed buying decisions.
- Collaborate with the sales and operations teams for seamless order processing and after-sales support.
- Build long-term customer relationships to encourage repeat business and referrals.
- Meet weekly/monthly sales and customer service targets.
- Maintain a professional tone and a positive attitude throughout all interactions.

**Key Requirements**:

- **Experience**: 1-5 years in telesales, telemarketing, or customer support (jewellery/fashion/luxury sector preferred).
- **Education**: Graduate in any discipline (Commerce or Marketing preferred).
- **Skills**:

- Excellent verbal and written communication in English (mandatory)
- Strong telesales, persuasion, and negotiation skills
- Good listening skills and empathy in customer handling
- Basic knowledge of CRM tools and Excel
- Ability to multitask and work independently
- **Personality**: Confident, energetic, and customer-oriented
- **Others**: Should be comfortable working full-time from 9:00 AM to 6:00 PM

**Preferred Attributes**:

- Knowledge or interest in lab-grown diamonds and fine jewellery
- Prior experience handling luxury or high-value products
- Experience with WhatsApp Business or CRM-based communication tools

**Compensation & Benefits**:

- Fixed salary + performance-based incentives
- Employee discounts on jewellery
- In-house product and sales training
- Positive and growth-oriented work environment

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8866371274

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