IT -team Co-ordinator

5 days ago

Kolkata West Bengal, India Pazzo Solutions Full time

ONLY APPLY IF MATCHES.

Key responsibilities:

- Allocate daily service and maintenance tasks to technicians based on priority and skill set.
- Ensure all pre-delivery checks, repairs, and maintenance are completed as per company standards.
- Coordinate installation and servicing of products (including CCTV, IT equipment, etc.) at customer

sites.
- Monitor the return process, ensuring all products are checked and serviced upon return.
- Track progress of each assigned task, following up with individual technicians to ensure timely

completion.
- Address and resolve any issues or delays promptly, escalating to management as required.
- Maintain a proactive approach to minimize service downtime and maximize customer satisfaction.
- Maintain comprehensive records of all service requests, ongoing tasks, completed jobs, and product status.
- Prepare and submit detailed daily, weekly, and monthly reports on service activities and team

performance to higher authorities.
- Document all customer feedback, service issues, and resolutions for continuous improvement.
- Regularly review service processes and suggest improvements for efficiency and quality.
- Ensure all technicians adhere to company protocols, safety standards, and quality benchmarks.
- Conduct periodic audits of service activities and product condition.
- Customer & Stakeholder Communication
- Liaise with customers for scheduling, feedback, and resolution of service-related queries.
- Coordinate with internal departments (Sales, Logistics, Inventory) for seamless operations.

Required Skills & Qualifications
- Graduate in any discipline (Technical background preferred).
- Minimum 3 years of experience in coordination.
- Strong leadership, organizational, and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficient in MS Office (Excel, Word, PowerPoint) and service management tools.
- Ability to work under pressure and manage multiple priorities.
- High attention to detail and commitment to quality.

Key Attributes
- Proactive and result-oriented approach.
- Strong problem-solving and decision-making abilities.
- Ability to motivate and manage a diverse team.
- Customer-centric mindset with a focus on service excellence.
- Integrity, reliability, and a positive attitude.

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

**Education**:

- Bachelor's (required)

**Experience**:

- Service Co-ordination: 3 years (required)

Work Location: In person

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