Tele Marketing Executive

4 days ago


Zirakpur, India ELKOS HEALTHCARE PVT LTD Full time

Telecaller / Telesales Executive Job Description - Pharmaceutical Company

Job Summary

Key Responsibilities

Sales and Lead Generation
- Outbound Calling: Conduct a high volume of outbound calls daily to target customers (e.g., healthcare professionals, distributors) to introduce the company's pharmaceutical products, special schemes, and PCD Pharma Franchise opportunities.
- Product Promotion: Clearly articulate product features, therapeutic benefits, and proper usage/dosages, ensuring a basic technical understanding of the product range.
- Lead Qualification: Identify and qualify potential sales leads generated through marketing campaigns or cold calling, and direct high-potential leads to the Field Sales Team (Medical Representatives) for closure.
- Sales Conversion: Proactively follow up with prospects to close orders, encourage repeat purchases, and achieve individual and team sales targets (quotas).

Customer Relationship and Data Management
- Inbound Query Handling: Receive and address incoming calls, providing accurate information regarding product availability, pricing, order status, and company services.
- Customer Relationship: Build and maintain positive, long-term relationships with clients by understanding their requirements and ensuring a satisfactory experience.
- Order Processing: Accurately record and process sales orders, ensuring all details are correctly communicated to the logistics and dispatch teams.
- CRM/Database Management: Maintain and update the customer database and CRM (Customer Relationship Management) system with detailed, accurate records of all calls, customer feedback, and follow-up activities.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

**Experience**:

- Pharmaceutical sales: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person



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