Customer Support Agent

3 days ago

Bhankrota Jaipur Rajasthan, India Twiezn Tech Full time

**Job Title**: Customer Support Agent

**Location**: [Bhankrota, jaipur]

**Job Type**: Full-Time/Part-Time

**Key Responsibilities**:

- Make outbound calls to potential and existing clients to promote products/services or schedule appointments.
- Respond to inbound calls and resolve customer inquiries or complaints in a timely manner.
- Maintain an updated record of client interactions and sales leads in the CRM system.
- Build strong customer relationships by understanding their needs and providing tailored solutions.
- Achieve daily/weekly call quotas and performance goals.
- Provide detailed product information and guide clients through the purchasing or booking process.
- Follow up on leads and ensure customer satisfaction post-interaction.
- Collaborate with team members to improve sales strategies and customer outreach.

**Qualifications**:

- High school diploma or equivalent. A bachelor’s degree is a plus.
- Proven experience in a call center or customer service role.
- Excellent verbal communication skills in English (knowledge of additional languages is a plus).
- Strong interpersonal skills and a customer-oriented mindset.
- Ability to handle rejection and remain motivated.
- Familiarity with CRM software and call center technology.
- Basic computer literacy and data entry skills.

**Skills**:

- **Communication**: Ability to clearly explain products and services.
- **Sales Orientation**: Confident in closing deals and handling objections.
- **Problem-Solving**: Efficient in resolving customer concerns.
- **Time Management**: Ability to prioritize and manage call volume.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunity for career growth within the company.
- Flexible working hours (depending on full-time or part-time position).
- Training and professional development opportunities.

**Job Types**: Full-time, Part-time, Permanent, Fresher, Internship
Contract length: 12 months

Pay: ₹5,000.00 - ₹12,000.00 per month

Expected hours: 56 per week

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9024063025
Expected Start Date: 02/10/2024

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