Customer Support Executive

2 weeks ago

Noida, India Jobwala99.in Full time

Work with internal teams to resolve customer issues promptly.
- Gather and pass on the feedback from customers to concerned Teams in the company.
- Proactively engage with customers to enhance retention and loyalty.
- Meet the high standards of professional conduct, turnaround time and accuracy.
- Actively engage and cross-sell the upcoming shows on STAGE OTT App.
- Collaborating with team members on knowledge transfer, support policies, procedures and standards

**Skills Required**:

- 1+ years experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background or OTT background
- Excellent proficiency in Haryanvi, Rajasthani & Hindi
- Critical thinking and problem-solving skills
- An understanding of the Customer First principle and committed to consistently delivering high-quality customer support.

**Salary**: ₹9,644.36 - ₹26,765.12 per month

Schedule:

- Morning shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201301, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9911273999

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