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Voice Process Executive
2 weeks ago
Voice process Executive
Language: Kannada/ Malayalam
Experience: 0-1 year
Fresher welcome
Voice Process Executive Responsibilities:
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
**Requirements**:
- Higher secondary or bachelor’s degree.
- Languages-Malayalam/Kannada With Average English
- Excellent interpersonal and written and oral communication skills.
- Computer skills.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person