Chat Support Executive

2 days ago

Indore Madhya Pradesh, India House of EM5 Full time

**Experience Required**: 1-3 years
**Location**: Indore
**Employment Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Handle inquiries related to products, orders, returns, payments, shipping, and general support.
- Troubleshoot and resolve issues efficiently while ensuring customer satisfaction.
- Maintain accurate records of interactions using CRM and helpdesk tools.
- Escalate unresolved issues to relevant internal teams and follow up as needed.
- Meet individual and team KPIs including response time, resolution rate, and CSAT.
- Collaborate with operations, logistics, product, and marketing teams for smoother resolution and feedback loops.
- Stay updated on product features, policies, promotions, and updates.

**Requirements**:

- Excellent written communication skills in English with a strong attention to detail.
- Proficiency in CRM and support platforms like **Zendesk, Freshdesk, Intercom**, or similar tools.
- Strong multitasking and time-management skills.
- Customer-first mindset with problem-solving ability.
- Comfortable working in a dynamic environment and in rotational shifts, including weekends or holidays.

**Preferred Qualifications**:

- Prior experience supporting **D2C (Direct-to-Consumer) brands** in sectors like fashion, beauty, wellness, lifestyle, or electronics.
- Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).
- Understanding of order lifecycle, returns/exchanges, and delivery operations.
- Experience with knowledge base tools or ticket automation systems.
- Multilingual capabilities are a plus.

**Perks and Benefits**:

- Competitive salary with performance-based incentives
- Remote-friendly work environment
- Medical insurance and wellness benefits
- Training and upskilling opportunities
- Friendly and inclusive team culture
- Opportunities to grow within a fast-scaling brand

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9131344319

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