Chat Support Executive

5 days ago

Bhopal Madhya Pradesh, India nakhrali Full time

**Job Overview**:
**Key Responsibilities**:

- Respond to customer inquiries via live chat in a timely and professional manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints with empathy and efficiency.
- Maintain a high level of customer satisfaction by ensuring that all interactions are positive and productive.
- Collaborate with other team members and departments to Deliver a positive customer service experience.
- Answer customer questions quickly and politely through chat
- **Requirements**:
**Education:

- **
- High school diploma or equivalent.
- Additional education or certifications in customer service is a plus
- **Experience**:

- Proven experience in a customer service role, preferably in chat support.
- Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.
- Familiarity with e-commerce platforms and online shopping processes is a plus.
- **Skills**:

- Excellent written communication skills with strong attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Strong problem-solving skills and the ability to think critically.
- Proficiency in using chat software and customer service tools.
- Ability to work independently as well as in a team setting.

**HR- Manager**

(6261431475)

Pay: ₹8,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 6261431475

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