Aladdin Business, Product Expert, Associate

**Description**

**About this role**

**BlackRock Overview**:
BlackRock is one of the world’s preeminent asset management firms and a premier provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from rigorous fundamental and quantitative active management approaches aimed at maximizing outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

**About this role**

The Product Expert team within Aladdin Client Services is seeking to hire a Front Office Product Support Expert. Front Office Product Experts specialize in Management Tools, Portfolio Analytics and Security Analytics and their core mission is to:
Build deep product and workflow expertise, handle the most complex client asks and elevate the knowledge of the support organization Partner with developers and the broader business to build more user

The team is highly visible and well connected across the Aladdin Business and partners with product management/development functions to solve complex technical inquiries and help shape product development. Additionally, the Product Experts will work closely with our Aladdin development teams to help drive and improve platform supportability and stability by partnering on strategic tooling initiatives.

**Key Responsibilities**
- Engage with Aladdin users on front office workflows, products, processes and services as well as underlying analytics & financial models
- Own complex Aladdin user inquiry demonstrating technical knowledge to determine root cause and steps to resolve
- Drive support and product initiatives by regularly engaging with development teams
- Act as a key liaison between the Aladdin Client Service, Aladdin Client Engagement, Implementations, Product Marketing, Engineering, and the wider BlackRock business
- Work with key stakeholders across the Aladdin business to deliver against product-specific, high-impact projects
- Analyze client inquiry trends using data and user feedback and implement solutions to improve workflows and product
- Identify function gaps and areas of strategic improvement from a product platform and financial modelling perspective
- Formulate and implement strategic objectives to improve Aladdin user experience through process and technology enhancements
- Work closely with other business units to prepare the Level 1 Aladdin Client Service team for product changes and releases
- Develop skills to become technically proficient in all workflows within a front office product focus area: Portfolio Management Tools, Portfolio Analytics or Security Analytics
- Develop internal talent by providing learning/training opportunities, career development and 1:1 mentoring
- Deployment of new products and functionalities with Product Managers, Developers and Product Marketing

Desired Qualifications
- In-depth technical understanding and knowledge of investment theories and workflows
- Previous knowledge and experience with specialized portfolio construction/reporting tools
- Ability to work in a fast-paced environment with high self-assurance, positive demeanour and drive
- A desire to continuously learn and build product and workflow expertise
- Strong presentation skills and ability to tailor approach to all corporate levels
- Outstanding communication and interpersonal skills
- Technically proficient, experience in diagnosing root cause and ability to problem solve
- Experience of automation tools and support tooling experience
- CFA, FRM, CAIA or other professional qualifications
- A working knowledge of SQL, UNIX, VBA, R, Python or similar, and/or Aladdin

**Our benefits**

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

**Our hybrid work pilot**

BlackRock’s current hybrid work pilot is designed to help you experience the best of both worlds: the opportunity to connect with colleagues in person and the flexibility to work remotely, with greater time to focus on what’s important to you. In line with local health guidance and regulations, employees are generally expected to work 3 days in the office and 2 days from home (on average) each week. For some business groups, more time may be required in the office, while greater flexibility may be in place for others. Our “One BlackRock” culture means you’ll be supported to collaborate with your new colleagues while bringing your full self t