Aladdin Business, Client Service, Associate

Description

About this role

About this role

Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions - Aladdin Business unit. BlackRock Solutions - mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock - s proprietary Investment and Trading management system.

Job Purpose/Background

Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients - businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business, and keeping our clients happy.

Our team is known for
- Deliver exceptional client service to users, every time
- Solve difficult problems by providing innovative solutions
- Collaborate with others because we know we can do more together
- Figure out what needs to get done and then do it
- Learn every day, question everything, and embrace change
- Foster a fun, innovative team atmosphere

As an Analyst you will

Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.

Use technology to solve problems: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.

Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.

Work on a global team, with a local presence: Our support model follows the sun - if a market is open somewhere in the world, so are we You will get to work with teams across the world, while still engaging with a vibrant local team.

Key Responsibilities:

- As data is the backbone of any product, our team works towards making sure the data feed received by our data vendors (Market Data) or from Aladdin (Client data) to our clients is of the highest quality and that there are no issues in exchanging that data.
- Our team has many different product offerings which broadly includes the Security static data, Exchange for data sets via interfaces and helping our clients with latest technological advancements like Data Science, Data Cloud and APIs or any other ways Aladdin Data can be used by our clients.
- As data analysts you are responsible to help our clients resolve the queries with regards to any data challenges within Aladdin for the vendor provided data, helping our clients trade new products in the market. Validating the security data fed in by our vendor and the results are per Aladdin - s capabilities and is in line per our standard specs for them.
- Build strong working relationships internal stakeholders and cross regional teams while communicating and explaining new Aladdin capabilities to clients.
- Work with product experts to resolve level 2 inquiries and provide detailed information to the clients
- Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product.
- Learn the intricacies of the Aladdin end to end investment platform and help train junior analysts within the team.
- Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement

Knowledge/Experience:

- More than 2+ years of experience in financial services industry in the data domain or market data or technology excluding core development work.
- Experience in a client facing domain would be an added advantage
- Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
- Sound knowledge of fixed income, equity and derivative instruments and their pricing methodologies used by vendors such as Bloomberg, ICE Data Services, Markit, JPM Pricing Direct and Refinitiv Knowledge of third-party confirmation/settlement platforms would be a plus.
- Demonstrated technical ability to use SQL, UNIX and/or