Customer Service Executive

2 days ago


Perungudi Chennai Tamil Nadu, India Omega Health Care Full time

**Hiring: Customer Support Executive (Voice Process)**

**Location**: RMZ Millennia Business Park - Tower 1A, Ground Floor 143, Dr. MGR Road, Kandanchavadi, Chennai - 600096

**Interview Time**: 10:00 AM - 1:00 PM

**Shift**: Night Shift (6:30 PM - 3:30 AM)

**Contact**: Natisha - 6369294822 (Call/WhatsApp)

**Role Overview**

We are seeking experienced professionals with strong communication skills and a background in medical billing to join our voice support team. This role involves engaging with insurance companies to follow up on pending claims and ensuring high levels of customer satisfaction.

**Key Responsibilities**
- Make follow-up calls to insurance companies regarding pending medical claims
- Provide accurate information about services and policies
- Resolve customer issues and escalate complex cases appropriately
- Maintain detailed records of customer interactions and feedback
- Ensure customer satisfaction through timely updates and follow-ups
- Collaborate with internal teams to resolve service-related concerns
- Meet performance metrics including response time, resolution rate, and customer satisfaction

**Required Qualifications & Skills**
- Bachelor’s degree (preferred)
- **Minimum 1 year of experience** in Medical Billing
- Strong verbal and written communication abilities
- Familiarity with medical billing processes
- Active listening and problem-solving skills
- Ability to stay calm and professional under pressure
- Basic computer proficiency; experience with CRM tools is a plus

**Key Competencies**
- Customer-first mindset
- Positive attitude and patience
- Time management and multitasking
- Team collaboration and accountability

**Perks & Benefits**
- Fixed night shift (Monday-Friday)
- Cab facility for pick-up and drop
- Competitive salary with performance-based incentives
- Comprehensive training and development programs
- Supportive and growth-oriented work environment

Thanks

Nathisha J

HR Team

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- How much do you rate yourself in Medical billing out of 5

**Language**:

- English (preferred)

Work Location: In person



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