Patient Counselor

3 days ago

Surat Gujarat, India Sakhiya Skin Clinic Pvt. Ltd Full time

Roles and Responsibilities:*
- Talk to patients to understand what they need, answer their questions, and give them the best solutions quickly.
- Learn about the business, figure out what patient needs, and give them useful information.
- Answer patients questions through phone calls and chats.
- Follow protocols, use call scripts, keep quality high, and interact politely with patients.
- Build strong relationships with patients, engage with them, and take opportunities to suggest additional products /treatments to increase brand value.
- Keep accurate records of all conversations in a clear way.
- Meet personal and team goals for both quality and quantity of work.

*Role Requirements:*
- 2-3 years of experience in customer support in a sales-focused environment.
- Good knowledge of CRM systems, business practices, and a passion for customer service.
- Excellent communication skills.
- Being able to speak multiple languages is a plus.

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (required)

Work Location: In person

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