Bpo : Non Voice Process : Kolkata : Graduates

1 week ago

Kolkata, India Outpace Consulting Services Full time

We Are Hiring For Leading IT Company. (**Immediate Joining to 30 Days**)

**Job Location**: Kolkata

**Sal**: 2.50 to 5.00 LPA

**Language**: Proficient in English (Read + Write + Speak )

**Role purpose**:
Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service Requests

**Roles and Responsibilities**
- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
- Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Routes the enquiries to Resolver Groups as appropriate
- Re-routes misdirected calls
- Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
- Provides status and updates on tickets to authorized users
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
- Makes recommendations for updates to the KB database
- Adherence to policies and procedures, closure of open calls after resolution.
- 1-6 Yrs of experience in **Service Desk/International BPO/Technical Support**:

- Basic understanding of inter-relationship of software, hardware and communications Hardware trouble shooting skills Printer and Network issues
- Experience in PC Hardware configuration
- Experience supporting LANs, PC operating systems and desktop software
- Experience using a variety of PC software including Microsoft Office Suite,
- Knowledge and understanding of end user requirements
- Strong customer service orientation Self-Starter
- Good listening skills & Ability to analyze and solve technical problems
- Strong problem analysis, resolution, and writing skills
- Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills

Mandatory Language Skill: Prior SD experience and excellent English speaking skills

Key Skills

BPO

Mphasis

Genpact

TLC

Ienergizer

Serco

Aegis

Intellinet

HCL

HGS

Metlife

Tech Mahindra

Just Dial

EXL

Teleperformance

Convergys

Concentrix

Amazon

Arvato

Allsec

Hinduja

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:

- Any Graduate

Company Profile
- Outpace Consulting Services Private Limited- Leading ITES Company- Company Info

***
- View Contact Details- +**Salary**:
2,50,000 - 5,00,000 P.A.

**Industry**:
BPO / Call Centre

**Functional Area**:
Customer Success, Service & Operations

**Role Category**:
Voice / Blended

**Role**:
Voice / Blended - Other

**Employment Type**:
Full Time, Permanent

  • Non Voice Process

    1 week ago

    Kolkata, India Outpace Consulting Services Full time

    We Are Hiring For Leading IT Company. (**Immediate Joining to 30 Days**) **Job Location**: Kolkata **Sal**: 2.50 to 5.00 LPA **Language**: Proficient in English (Read + Write + Speak ) **Role purpose**: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls, web, chat and Service Requests **Roles and...

  • Chat Process

    2 days ago

    Kolkata, India Outpace Consulting Services Full time

    Opportunity to work for** In Kolkata For Customer Support Process.** For Details : Please Call Our HR Specialist **Key Points**: **Job Description & Specifications**: 1 : Graduate Experience (1-5 Years), **BE - B.Tech Can Not Apply** 2 : UG **Can Not Apply** 7 : The Process Is **Non Voice 9**:Salary Range **:2.5 to 5 LPA** 10 : 5 Days Working 11**:...

  • Bpo : Non Voice Process : Chat Support : Grads

    4 days ago

    Kolkata, India Outpace Consulting Services Full time

    Opportunity to work for** In Kolkata For Customer Support Process.** For Details : Please Call Our HR Specialist **Key Points**: **Job Description & Specifications**: 1 : Graduate Experience (1-5 Years), **BE - B.Tech Can Not Apply** 2 : UG **Can Not Apply** 7 : The Process Is **Non Voice 9**:Salary Range **:2.5 to 5 LPA** 10 : 5 Days Working 11**:...

  • Bpo : Non Voice Process : Chat Support : Grads

    2 days ago

    Kolkata, India Outpace Consulting Services Full time

    Opportunity to work for** In Kolkata For Customer Support Process.** For Details : Please Call Our HR Specialist **Key Points**: **Job Description & Specifications**: 1 : Graduate Experience (1-5 Years), **BE - B.Tech Can Not Apply** 2 : UG **Can Not Apply** 7 : The Process Is **Non Voice 9**:Salary Range **:2.5 to 5 LPA** 10 : 5 Days Working 11**:...

  • BPO non voice

    4 days ago

    Kolkata, West Bengal, India W3 Designerz Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company OverviewW3 Designerz is an established player in the Business Process Outsourcing (BPO) industry, specializing in international voice processes alongside cutting-edge IT solutions. Based in Kolkata, with a dynamic team of 11-50 employees, W3 Designerz is committed to offering innovative business solutions. For more information, visit our website at...

  • BPO Non Voice Process Email

    6 days ago

    Kolkata, West Bengal, India Sanctus Hr Full time ₹ 1,68,000 - ₹ 2,40,000 per year

    DIRECT WALK in for Non Voice Process / Whatsapp CV Immediate JoiningJust 2 rounds of InterviewGood communication skills in EnglishCTC: 14k to 20kLocation: Kolkata, Salt Lake Sector 5 Required Candidate profileDirect Walk in for Freshers and ExperiencedAny Graduate / 12th pass with good communicationJust 2 rounds of Interview.Work location: Kolkata. To...

  • Bpo Voice Process

    2 weeks ago

    Kolkata, West Bengal, India Teleperformance Full time

    **Hiring for BPO Voice Process** **TELEPERFORMANCE KOLKATA** **Roles and Responsibilities**: - Provide chat and voice support to international clients, ensuring exceptional customer service. - Maintain excellent communication skills to engage effectively with customers. - Resolve customer queries promptly while maintaining company guidelines. - Document...

  • Kolkata Int Voice Process

    2 weeks ago

    Kolkata, India KVC CONSULTANTS Full time

    **Job description** Opportunity to work for a leading ITES MNC in - **( Kolkata ) - INTERNATIONAL VOICE PROCESS** Kindly Check the details below.**& Specifications**: Graduate/ UG with minimum 9 months Exp mandatory- **24x7 Shifts** - ** a Complete Date of Birth (DD-MM-YYYY).** - Salary Range: upto 2.4lpa - 5 Days Working: Two - **Roster off** **For...

  • Kolkata Int Voice Process

    9 hours ago

    Kolkata, India KVC CONSULTANTS Full time

    **Job description** Opportunity to work for a leading ITES MNC in - **( Kolkata ) - INTERNATIONAL VOICE PROCESS** Kindly Check the details below.**& Specifications**: Graduate/ UG with minimum 9 months Exp mandatory- **24x7 Shifts** - ** a Complete Date of Birth (DD-MM-YYYY).** - Salary Range: upto 2.4lpa - 5 Days Working: Two - **Roster off** **For...

  • International BPO Non Voice

    7 days ago

    Kolkata, India Sanctus Hr Full time

    Job Description - Process Type: International Voice / Non-Voice Process - Eligibility: 12th Pass / Graduate (Freshers and Experienced candidates can apply) - Communication Skills: Excellent communication skills in English are mandatory - Employment Type: Full-time (Immediate Joiners Preferred) - Work Mode: Direct Walk-In Interview - Week Off: 2 days...