Service Now Architect Role need Support

4 days ago

Bengaluru Karnataka, India Jyotirgamay Solutions Pvt Ltd Full time

ServiceNow CSM Architect is responsible for designing, architecture, and implementation of ServiceNow Customer Service Management solutions. Architects should have deep expertise in the CSM module, a solid understanding of enterprise customer service processes, and the ability to deliver scalable and efficient solutions aligned with organizational goals.

**Key Responsibilities**:

- Lead architecture and end-to-end design of ServiceNow CSM solutions including Case Management, Playbooks, Virtual Agent, Advanced Work Assignment, Communities, Knowledge Management and Field Service Management.
- Collaborate with business stakeholders, product owners, and technical teams to gather and translate requirements into robust technical solutions.
- Define and maintain the CSM roadmap and architecture strategy based on business needs and ServiceNow platform capabilities.
- Provide technical leadership throughout the CSM project lifecycle from initial discovery through development, testing and deployment.
- Develop and review architecture artifacts including high-level designs, data flow diagrams and integration specifications.
- Ensure platform alignment with ServiceNow best practices, including performance, security and scalability.
- Support integration with third-party platforms such as CRM systems, contact center tools and customer portals.
- Lead governance of the ServiceNow platform and enforce development standards and practices.
- Mentor developers and provide guidance on complex configurations and customizations.

**Qualifications and Skills**:

- Bachelor’s degree in Computer Science, Information Technology or related field.
- 8+ years of experience with ServiceNow platform including 3+ years in an architect role.
- Hands-on experience implementing and configuring **ServiceNow CSM** in a complex enterprise environment.
- Strong knowledge of core ServiceNow platform capabilities: Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence, Case Lifecycle, and Performance Analytics.
- Experience with REST/SOAP API integrations.
- Excellent stakeholder engagement, solution presentation and documentation skills.ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist - CSM.
- Experience with Experience Designer, Employee Center, or Industry-specific CSM configurations (e.g., telecom, public sector).
- Agile/Scrum delivery experience.

**Soft Skills**:

- Strong analytical and problem-solving skills.
- Excellent verbal and written communication.
- Leadership mindset with the ability to influence at all levels.

**Job Type**: Contract

Pay: ₹2,800,000.00 - ₹3,000,000.00 per year

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 09322693940

  • Service Now Architect

    4 days ago

    Bengaluru, India Black & White Business Solutions Full time

    **Job Information**: Industry **IT Services** *** Province **Karnataka** *** City **Bangalore North** *** Postal Code **560001** *** Country **India** We have openings for **Service Now Architect **with one of our MNC Client. Please find the details below. - ** Years for experience **- 9+ years - ** Location -** Pune, Hyderabad, Chennai &...

  • Service Now Architect

    6 days ago

    Bengaluru, Karnataka, India AceNet Full time

    **Experience**: 10 to 15 years **Location**: Bengaluru, Gurgaon, Pune **Job code**: 101090 **Posted on**: Dec 23, 2024 About Us: AceNet Consulting is a fast-growing global business and technology consulting firm specializing in business strategy, digital transformation, technology consulting, product development, start-up advisory and fund-raising services...

  • Service Now Architect

    6 days ago

    Bengaluru, Karnataka, India Exxceliq Solutiions Full time

    **Position: ServiceNow Architect** **Experience: 8+yrs** **Available Locations : Bangalore / Chennai** **Notice Period: Immediate to 15 days.** **Responsibilities** Develop comprehensive ServiceNow strategies, architectures, and frameworks aligned with business objectives. Lead the design and implementation of ServiceNow solutions, ensuring alignment...

  • Service Now

    5 days ago

    Bengaluru, Karnataka, India Elfonze Technologies Full time

    **Job Information**: Date Opened - 02/18/2025 Job Type - Full time Industry - IT Services City - Bangalore,Pune State/Province - Karnataka Country - India Zip/Postal Code - 560001 - Functional Testing consultant with 4-6 years hands-on experience - Strong experience/knowledge in Service Now Testing. - Hands on experience in writing detailed,...

  • Identity Architect

    4 days ago

    Bengaluru, India Simeio Solutions Full time

    **Job Title**:ServiceNow (SNOW) Developer (Architect) - 7+ Years **Role**: Identity Architect **Experience**:7+ years **Location**:IN - Bangaluru, Karnataka (Hybrid) **Job Summary**: We are seeking a skilled and experienced ServiceNow Developer to join our team. As a ServiceNow Developer, you will be responsible for the design, development, and...

  • Principal Services Sales Architect

    5 days ago

    Bengaluru, Karnataka, India ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • Service Now Admin

    2 days ago

    Whitefield, Bengaluru, Karnataka, India BirlaSoft Full time

    Country/Region: IN - Requisition ID: 26505 - Work Model: - Position Type: - Salary Range: - Location: INDIA - BENGALURU - WHITEFIELD SITE **Title**:Service Now Admin**: - Description: **Area(s) of responsibility**: About us :Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and...

  • Service Now Admin

    18 hours ago

    Bengaluru, India HNM Solutions Full time

    **Job ID: HNMJD3098**: **Role: Service Now Admin** **Location: Bangalore, India** **Languadge: English** **Experince : 3 To 5** **Description**: **UI Developer**: - 3+ years of experience of ServiceNow development- 3+ years of experience in IT service management process design- ServiceNow System **Admin Certification** - erviceNow API’s- SSO- SAML-...

  • IT Service Desk Support

    5 days ago

    Bengaluru, Karnataka, India SSquad Global Full time

    L1/L1.5 IT Support to be performed remotely. - Technical Skills: Windows OS, Basic Networking, Imaging/Reimaging, User onboard/offboard, Network Printer Support, O365, ServiceNow, Hardware, Application Support, OEM Coordination, etc. - Receive and attend to L1 IT Support service-now tickets and do basic remote troubleshooting to identify and diagnose the IT...

  • Service Now Administration

    5 days ago

    Bengaluru, India Tata Consultancy Services Full time

    TCS has proudly created an exceptional leadership community with leaders like you to drive change, foster innovation and retain TCS as the top player in the business market. Job skill : SAP CRM Functional Analyst. Exp. : 7 to 11 years Location: Bangalore. Desired Competencies (Technical/Behavioral Competency): - ServiceNow Application Development. -...