Front Office Executive

2 weeks ago

Kochi, India ridhira living pvt Full time

POSITION: FRONT OFFICE EXECUTIVE EXPERIENCE: 0-5 YEARS QUALIFICATION: GRADUATE (FRESHERS) 10+2 (EXPERIENCED) INDUSTRY: HOSPITALITY/RETAIL/WELLNESS/FITNESS/SPORTS/BEAUTY LOCATION: O2 SPA - PAN INDIA OUTLETS WORKING HOURS: 9HRS SHIFT We are looking for a Front Office Executive to manage our spa outlet Cochin. Front Office Executive will act as the ‘face’ of our company and ensure our customers receive a heartwarming welcome. Requirements:Proven work experience as a Front desk Executive or Reception Executive will be added advantage.Should combine a pleasant personality with a dynamic professional attitude to supervise and lead team.Proven work experience in People Skills, Customer Service, & Guest Relations.A passion for delivering exceptional levels of guest serviceGood Knowledge of Sales. And ability to achieve the given Sales Targets.Hands on experience with office machines (e.g. fax machines and printers).Thorough knowledge of customer service, office management and basic bookkeeping procedures.Proficiency in English (oral and written).Solid knowledge of MS Office, particularly Excel and Word.Excellent communication and people skills.Good organizational and multitasking abilities.Problem-solving skills. Responsibilities:Managing and training the Front Office staffEnsuring the front desk provides a professional and friendly service for guestsDealing with guestsArranging staff schedulingActing as liaison between Spa Executive and staffDiplomacy and the ability to communicate clearlyFirm leadership skillsThe ability to multitask, prioritize and manage timeThe ability to perform under pressureMust be highly motivatedCoordinate all front desk activities, including calls, reservations and guests services.Should be able to deal efficiently with complaints and has a solid customer service approach.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).Train, supervise and support office staff, including receptionists, security guards and call center agents.Schedule shifts.Ensure timely and accurate customer service.Handle complaints and specific customers requests.Troubleshoot emergencies.Monitor stock and order office supplies.Ensure proper mail distribution.Prepare and monitor office budget.Keep updated records of office expenses and costs.Ensure company’s policies and security requirements are met.Meeting the Sales Targets.Maximize revenue generation of the Spa.

Location: Cochin

Preferred: Females only

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Flexible shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Cochin, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 5 years (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9356958681

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