Customer Care Executive

1 week ago

Arasur Coimbatore Tamil Nadu, India Peps Industries Pvt. Ltd Full time

CATERING TO CUSTOMER PHONE CALLS AND DIVERTING THE CALL TO THE RELEVANT DEPARTMENT FOR A MORE ADVANCED FORM OF QUERY RESOLUTION

CONDUCTING CUSTOMER SATISFACTION SURVEYS TO UNDERSTAND WHAT AREAS OF THE COMPANY'S SERVICES NEED IMPROVEMENTS

MANAGING PAYMENT AND DELIVERY OF CUSTOMER ORDERS

HANDLING CUSTOMER CONCERNS AND COMPLAINTS IN A TIMELY MANNER

DEALING WITH CUSTOMER ISSUES AND CHURNING OUT AN EASY-TO-FOLLOW SOLUTION

HELPING CUSTOMERS CHOOSE THE RIGHT PRODUCT FOR THEIR REQUIREMENTS AND BUDGET

INTERACTING WITH CUSTOMERS TO ENSURE THEY HAVE A DESIRABLE AND SHAREABLE EXPERIENCE

FIXING APPOINTMENTS BASED ON THE AVAILABILITY OF CUSTOMERS AND CLIENTS

FORMING REPORTS BASED ON CUSTOMER SATISFACTION STATISTICS AND HELPING THEIR TEAM TO DEVELOP NEW SKILLS

CURATING STREAMLINED EMAIL AND SOCIAL MEDIA COMMUNICATION MEDIUMS FOR OFFERS, UPDATES AND MUCH MORE

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Arasur, Coimbatore - 641407, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- ANY 3 LANGUAGE NEED COMPULSARY

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)
- BPO VOICE CALLER: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Tamil (required)
- Kannada (required)
- Telugu (required)
- Malayalam (required)

**Speak with the employer**

+91-XXXXXXXXXX

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