Service Now/zendesk Configuration 2 to 4 Years

2 days ago

Pune Maharashtra, India Capgemini Full time

**Work on assigned modules / tasks.**:

- **Configure/setup platform/service/tool to meet the stated and implicit requirements of the client including interface/UI, workflows, data capture, reports, dashboards, etc.**:

- **Develop code / perform unit testing for modules assigned.**:

- **Manage deliverables as per the project plan.**:

- **Report completion / issues to the Team Lead / Project Lead**:

- **Create Technical documentation.**:

- **Complete industry/OEM trainings and certifications on platform products and services.**:

- **Develop process excellence in activity to reduce the effort.**:

- **Ensure quality of deliverables on time. Maintain industry standards for the deliverables.**:

- **Exhibit strong problem-solving and business acumen skills.**:

- **Demonstrate proficiency in written and verbal communication skill.**

**Primary Skills**
- **Certification / formal training in implementation cloud based / Low code solutions (ServiceNow (ITSM), ServiceNow (HRSD) Zendesk, Workato, SharePoint. PowerApps)**:

- **Experience with Database (SharePoint Lists, MySql), Frontend Scripting (HTML/JavaScript) and Libraries like (Node.js, react.js)**

**Secondary Skills**
- **Knowledge of middleware tools like - MuleSoft, Boomi**:

- **Working knowledge of Microsoft Word, Outlook, PowerPoint, and Excel

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