Zendesk Business Analyst

7 days ago

Pune, India Xoriant Corporation Full time

Job Description Job description Zendesk Functional Consultant Description - External Job Responsibilities: - The Zendesk Functional consultant is the primary person in charge of configuring Zendesk Support or Zendesk Sell based on the customers needs. - Responsible for ensuring the adoption and configuration of Customer Service best practices, recommendations, and configuration. - Responsible for onboarding and introducing the Zendesk platform to new users - Responsible for training the Customer how the configure Zendesk and recommend best practices - Collaborate with the Zendesk Team - Provide assistance with technical issues - Revise existing configuration and suggest improvements - Willingness to work in continuous night shift to support US customers. Job Skills: - Knowledge of Zendesk CRM and Zendesk administration - Preferably Zendesk Support Administrator Expert Certified - Business Analyst skill set to understand and capture customer requirements. - Ability to troubleshoot software-related issues - Experience in project management is a plus - An analytical mind with problem-solving abilities - A team player with excellent communication and presentation skills - Customer service orientation - Interpersonal skills - BSc/BA in computer science, IT, Business Administration or relevant field; MSc/MBA in business will be a plus - Experience with remote desktop applications and help desk software is a plus - Prior experience in tech support, desktop support, or a similar role is a plus - Experience Required: 2 or more years of experience in using Support/Helpdesk systems

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