Sales Order Administrator

**Position Overview**:
As a Sales Order Administrator, you will be responsible for managing the sales order process from inception to fulfillment. This pivotal role requires meticulous attention to detail, strong organizational skills, and the ability to collaborate effectively with multiple stakeholders including sales teams, customers, and internal departments. Your primary objective will be to ensure smooth and efficient order processing, contributing to the overall success of the sales operations.

**Key Responsibilities**:

- **Order Processing**: Receive, review, and process sales orders accurately and in a timely manner using the designated systems and software.
- **Documentation**: Maintain comprehensive and up-to-date sales order documentation, including order forms, invoices, shipping documents, and customer records.
- **Communication**: Serve as the primary point of contact for order-related inquiries, liaising between sales representatives, customers, and internal departments to resolve issues and provide updates on order status.
- **Inventory Management**: Collaborate with inventory control teams to monitor stock levels, track product availability, and ensure timely delivery of orders.
- **Quality Assurance**: Conduct thorough quality checks on sales orders to ensure accuracy, completeness, and compliance with company policies and procedures.
- **Customer Service**: Provide exceptional customer service by addressing inquiries, resolving complaints, and proactively communicating with customers regarding order updates and delivery schedules.
- **Reporting**: Generate regular reports on sales order status, processing times, and key performance metrics to support decision-making and identify areas for improvement.
- **Process Improvement**: Continuously evaluate and streamline the sales order process to enhance efficiency, minimize errors, and optimize customer satisfaction.
- **Compliance**: Adhere to all relevant regulations, standards, and best practices governing sales order management, including data privacy and security requirements.
- **Cross-Functional Collaboration**: Collaborate closely with sales teams, finance, shipping and logistics, and other departments to ensure alignment and coordination across the order fulfillment process.

**Qualifications**:

- Bachelor's degree in business administration, supply chain management, or a related field preferred.
- Proven experience in sales order administration, customer service, or a similar role, preferably in a manufacturing, distribution, or retail environment.
- Excellent communication skills, both verbal and written, with a customer-centric approach and the ability to interact professionally with diverse stakeholders.
- Strong attention to detail and accuracy, with the ability to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven decisions to improve processes and performance.
- Strong problem-solving skills and a proactive attitude towards resolving issues and implementing solutions.
- Knowledge of sales order management best practices, industry standards, and regulatory requirements.
- Ability to work independently with mínimal supervision, as well as collaboratively within a team environment.

**Benefits**:

- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Dynamic and inclusive work environment
- Training and development programs
- Employee discounts and wellness initiatives


**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person