Gsa- Front Office

3 days ago

Mysuru Karnataka, India GRAND MERCURE Full time

**Company Description** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

We are seeking a highly motivated and customer-focused Guest Service Agent (GSA) to join our Front Office team in Mysuru, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences.
- Warmly welcome and check-in guests, providing a smooth and efficient arrival experience
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process check-outs, including accurate billing and payment collection
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain up-to-date knowledge of hotel services, local attractions, and events
- Manage reservations, room assignments, and special requests
- Ensure the front desk area is organized, clean, and presentable at all times
- Assist with administrative tasks, including report generation and record-keeping
- Support team members and collaborate effectively to maintain high service standards
- Adhere to all hotel policies, procedures, and safety guidelines

**Qualifications**
- Diploma or degree in Hotel Management or related field
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in hotel management software, particularly Opera (preferred)
- Ability to multitask and work efficiently in a fast-paced environment
- Flexible and adaptable with a positive attitude
- Team player with a collaborative mindset
- Basic computer skills, including proficiency in Microsoft Office suite
- Ability to work in shifts, including nights, weekends, and holidays
- Fluency in English; knowledge of additional languages is a plus

**Additional Information**
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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