Back Office Executive

3 days ago

Pal Gam Surat Gujarat, India AdMagic Full time

**Job Details**:

- **Role**: Back Office Executive
- **Type**: Full-time | Work from Office
- **Location**: Surat
- **Salary**: Based on experience and skills

**About the Role**:
We are looking for a **DM Executive** who can manage daily customer inquiries and orders coming through Instagram, WhatsApp, and our website. The role requires timely responses, clear communication, and the ability to convert inquiries into successful orders.

**Key Responsibilities**:

- Check and respond to daily DMs/messages on Instagram, WhatsApp, and website chat.
- Handle customer inquiries regarding product details (size, price, delivery, etc.).
- Convert interested leads into confirmed orders.
- Connect with customers via **call or chat** to explain details and close sales.
- Maintain a record of daily inquiries, conversions, and pending follow-ups.
- Ensure polite, professional, and timely communication to avoid missed leads.
- Coordinate with internal teams for order processing and updates.

**Skills Required**:

- Good written and verbal communication (English + Hindi).
- Fast response and typing speed.
- Polite and customer-friendly attitude.
- Basic knowledge of products/services offered.
- Ability to handle multiple chats and calls efficiently.
- Strong follow-up skills.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

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