Tele Caller

2 weeks ago


Bengaluru District Karnataka, India ConnectIN Jobs Global Full time

As a Telecaller, you will be responsible for handling inbound and outbound calls related to delivery services. Your role will involve calling Delivery Executives and onboarding them on company platforms

**Key Responsibilities**:

- Attend to Delivery executives (2 Wheeler and 3 Wheeler riders) outbound and Inbound calls, explain about company, pitch our payout plans, benefits and the opportunities if they join company.
- Maintain accurate records, data of Delivery executive interactions and completing forms
- Collaborate with the operations team and sales team to have a planned approach towards sourcing the Delivery executives as per the targets provided and within the timelines set.
- Resolve any issues or discrepancies related to onboarding riders
- Provide exceptional support to enhance Delivery executive satisfaction.

**Qualifications**:

- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Previous experience in a tele calling or service role, preferably in a delivery or logistics setting.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and the ability to handle difficult situations with patience and empathy.
- Proficiency in using Excel and Word and other communication tools.

**Preferred Skills**:

- Fluent in Kannada
- Multilingual abilities are a plus.

Pay: From ₹300,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person


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