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Dispatcher

2 weeks ago

Mohali, India Wheel King Trans Haul Inc. Full time

A Dispatcher will learn and take direction from Planners and assist them with all Dispatch activities and responsibilities.

**Primary Objectives**:

- Maximize miles per week fleet utilization through driver convincing and operations/planning
- Ensure that all delivery/customer requirements are met as scheduled and booked
- Ensure that any and all pertinent details of delivery or pick up are communicated well to driver
- Ensure that System is updated frequently and accurately with any in/out times, notes or information pertaining to each assigned customer order
- Ongoing personal/professional development

Position Details =

**Driver Communication**
- Ensuring that all driver “return to work” dates are known and compliant with company policy
- Ensuring that drivers have all required information to successfully complete their pick-up or delivery
- Ensure that drivers have all required documentation to successfully complete border crossing
- Ensure that all drivers are aware of their expectations of work, safety and company compliance at all times
- Ensure that all driver issues are reported and noted in accordance to company policy

**Customer Service**
- Maintaining a professional and loyal relationship with all brokers/customers
- Ensures that all customer requirements are adhered to and properly communicated to supporting team
- Communicates any service delays or failures to the customer/customer service representative prior to the occurrence
- Ensures that all pick up and delivery requirements are met to appropriate service levels

Requirements =
**Skills & Abilities**
- Strong English language skills - verbal & written
- Ability to effectively manage competing priorities and maintain results
- Ability to communicate effectively with all levels of internal and external contacts, customers, clients and outside industry contacts
- Strong knowledge of North American trucking regulations and geography
- Assessment techniques such as: examining, questioning, evaluating and reporting
- Strong understanding of dispatch operations in the transportation industry
- Good analytical skills
- Effective planning and organization
- Creativity and resourcefulness
- Attention to detail and accuracy
- Ability to work effectively under pressure and tight deadlines
- Ability to think outside the box
- Ability to work as part of a team
- Ability to build relationships
- Willingness to work flexible hours, including evenings, weekends and holidays

**Education & Experience**
- This position generally requires at least 1-2 years of related dispatch experience.
- System training or experience required

**Work Environment**
- Ability to use a wide range of practical problem solving in a high stress environment

**Job Types**: Full-time, Regular / Permanent

**Benefits**:

- Life insurance

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Night shift

Ability to commute/relocate:

- SAS Nagar (Mohali), S.A.S Nagar - 140601, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Dispatching: 1 year (required)

Work Location: One location