Service Executive

1 week ago

Kochi Kerala, India Factorhuman Resources Pvt Ltd Full time

**Service co-ordinator**

**Job Overview**:
**Key Responsibilities**:

- Service Request Management: Receive and process customer service requests, ensuring that all inquiries are logged and tracked in the system.
- Scheduling & Coordination: Schedule maintenance and repair appointments for solar system installations. Coordinate technician availability, ensuring that service jobs are assigned appropriately based on urgency and priority.
- Customer Communication: Serve as the main point of contact for customers, providing updates on the status of service requests, answering queries, and ensuring a positive customer experience.
- Work Order Management: Create and manage work orders for the service team. Ensure accurate information is provided to technicians for each job, including customer details, system specifications, and the scope of work.
- Service Tracking: Monitor the progress of service requests and maintenance tasks to ensure that they are completed on time and within budget. Follow up with customers to ensure their satisfaction after service completion.
- Documentation & Reporting: Maintain detailed service records, including work orders, customer communications, technician reports, and parts used. Generate service performance reports for senior management.
- Inventory Management: Track and manage spare parts and tools required for service jobs. Ensure the service team has access to necessary materials and supplies.
- Quality Control: Ensure that all service and maintenance work is performed in accordance with company standards and industry regulations. Support quality checks and follow-up inspections where necessary.
- Technician Support: Assist technicians with any logístical needs and provide them with necessary documentation, equipment, and tools to complete jobs effectively and safely.
- Issue Resolution: Address and resolve any issues or delays related to service requests, customer complaints, or technical problems in collaboration with the service team.
- Safety & Compliance: Ensure that safety protocols and standards are adhered to in all service and maintenance activities, including following proper procedures for electrical systems.

**Qualifications**:

- Bachelor’s degree in Business Administration, Renewable Energy, or a related field (preferred).
- 2-3 years of experience in customer service, service coordination, or administrative roles, ideally in the solar or renewable energy industry.
- Strong knowledge of solar energy systems and maintenance practices is a plus.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

Work Location: In person

  • Executives

    2 weeks ago

    Kochi, Kerala, India EXL Service Full time

    Medical Underwriting - EXL Service com Pvt Ltd Job Title Reporting Analyst Location Kochi Terms Full Time Requirement Need to work in nightshift and Weekend if applicable About the Role Medical Underwriting is the process wherein underwriter decides whether or not to insure risks for which request has been submitted Underwriter s task is to evaluate a risk...

  • Customer Service Executive

    3 days ago

    Kochi, Kerala, India Muthoot Mercantile Full time

    **Customer Service Executive**: **highlights**: - Designation : Customer Service Executive - Location : Ernakulam - Salary : Best in indusrty - Closing Date : 28 June 2025 - Posted On : 20 May 2025 **Description**: **Skills**: Gold loan

  • Client Servicing Executive

    2 weeks ago

    Kochi, Kerala, India Six Dots - 360° Advertising Solutions Full time

    _**Company Description**_ Six Dots Ads is a 360° Advertising Solutions agency located in Kochi. Our services include best creative solutions in Brand Strategy, Brand creation, Brand identity, Graphic Design, Content Writing, Film Production, Photography, Packaging, Digital Marketing, Website Development, Event and Social PR. - **Role Description**_ We are...

  • Senior Executive

    4 weeks ago

    Kochi, Kerala, India EXL Service Full time

    Brief Processing invoices debit and credit memos reversals Tx Shuttle and recording payment for goods and services and related expenses in the General Ledger Setting up vendor accounts and reconciling statements Work with client contacts vendors for timely resolution of pricing and quantity discrepancies on invoices and invoice exceptions Respond to AP...

  • Customer Service Executive

    1 week ago

    Kochi, Kerala, India RAK Interiors Full time

    We’re seeking a dedicated **Customer Service Executive-Female **to join our team and provide top-notch service to our clients. **Responsibilities**: - Resolve customer complaints and issues in a timely and efficient manner. - Maintain records of customer interactions and follow up on their concerns. - Coordinate with different departments to ensure...

  • Customer Service Executive

    2 weeks ago

    Kochi, Kerala, India KAASMA PRIVATE LIMITED Full time

    **Job Opportunity: Back Office Service Specialist**: - Location: North Kalamassery, Kochi_ - Company: Kaasma Private Limited_ Are you organized, detail-oriented, and great at coordination? Join our team as a **Back Office Service Specialist** and help us streamline service operations and enhance customer satisfaction. **Responsibilities** - Coordinate...

  • Operations Executive

    21 hours ago

    Kochi, Kerala, India Zeakus service llp Full time

    **Operations Executive** **Location**: Kochi **Job Type**: Full-Time **Experience Required**: Freshers can apply **Salary**: ₹15,000 per month **Key Responsibilities**: - Assist in the day-to-day operations of the organization, ensuring smooth functioning of processes. - Coordinate with different teams to ensure timely completion of tasks and...

  • Client Service Executive

    7 days ago

    Kochi, Kerala, India KALAMAYA EVENT MANAGEMENT Full time

    We are looking for a customer-oriented person to join our client services team. you will be responsible for building and maintaining strong relationships with clients, addressing their inquiries and concerns, and ensuring their satisfaction with our products or services. You will serve as the primary point of contact for clients, collaborating with internal...

  • Airport Ground Staff, Passenger Services

    4 weeks ago

    Kochi, Kerala, India Millennium Global Service Full time

    Contact as soon as possible Need freshers And experience Direct company direct payroll 3 trips free per year 22k to 28k salary Meal Residence Benefits Handsome opportunity

  • Executives

    4 weeks ago

    Kochi, Kerala, India EXL Service Full time

    Position Title Responsibility Level Associate Function Healthcare Reports to Assistant Manager Permanent Temporary Permanent Span of Control Individual Contributor Location Kochi India Basic Function Work Type - Back office with outbound calls to providers office as needed validate all fields in the application against uploaded faxes documents to complete...