Tele Caller Executive

5 days ago

Wagle Estate Thane Maharashtra, India DAYSAAN INFRA LLP Full time

Responsibilities:

- **Outbound Calling**:Making a high volume of calls to potential customers to introduce products or services, explain their benefits, and generate interest.
- **Lead Generation**:Identifying and qualifying potential customers (leads) for further sales follow-up.
- **Sales Conversion**:Persuading customers to make purchases, schedule appointments, or take other desired actions.
- **Inbound Call Handling**:Answering incoming calls from customers, addressing their questions, and resolving issues.
- **Customer Relationship Management (CRM)**:Maintaining accurate records of customer interactions, updating contact information, and managing leads.
- **Sales Target Achievement**:Meeting or exceeding daily/weekly/monthly sales targets and contributing to team goals.
- **Product Knowledge**:Staying up-to-date on product information, features, and benefits to effectively communicate with customers.
- **Complaint Resolution**:Handling customer complaints professionally and escalating them to the appropriate department when necessary.
- **Reporting**:Maintaining call logs, recording sales data, and providing regular updates to supervisors or team leads.
- **Market Research**:May conduct market research to understand customer needs and preferences, and gather feedback on products or services.

Skills Required:

- **Communication Skills**: Excellent verbal and written communication skills are essential for engaging with customers effectively.
- **Persuasion and Negotiation**: The ability to persuade customers, handle objections, and close sales.
- **Active Listening**: Paying close attention to customer needs and understanding their requirements.
- **Sales Techniques**: Familiarity with sales processes, closing techniques, and lead management.
- **Customer Relationship Management (CRM)**: Proficiency in using CRM software to manage customer data and interactions.
- **Time Management**: The ability to manage a high volume of calls and meet deadlines.
- **Problem-Solving**: Identifying and resolving customer issues and concerns.
- **Technical Skills**: Basic computer skills for data entry, record-keeping, and using CRM systems.
- **Product Knowledge**: Understanding the features and benefits of the products or services being offered.

Pay: ₹8,693.28 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 14/04/2024
Expected Start Date: 07/10/2025

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