
Customer Care Executive
2 weeks ago
*Hiring for Customer service executive*
*5 females and 1 male*
*Location Gurgaon near mg road metro station*
*5 days working*
*Day shift*
*Salary max 4.5lpa*
*Face to face interview*
*Graduate fresher with excellent English*
1. *1 - 3 yrs of Experience in CCE role. We are also open for bright and smart fresher’s with Excellent Communication skills*
2 *Strong Communication skills (English language)*
3 *Strong phone contact handling skills (Phone etiquette) and active listening Skills*
4 *Familiarity with CRM systems and practices and preferred*
5 *Ability to multi-task, prioritize, and manage time effectively*
6 *Positive attitude and learning abilities*
*Educational Qualification
- Graduation*
*Job Brief* A Customer Service executive, or CCE, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
*Key Responsibilities and activities*
1 Managing incoming calls and customer service inquiries
2 Generating sales leads that develop into new customers
3 Identifying and assessing customers’ needs to achieve satisfaction
4 Provide accurate, valid and complete information by using the right methods/tools
5 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
6 Follow communication procedures, guidelines and policies
WhatsApp
*
8130861446
*
**Job Types**: Full-time, Permanent
**Salary**: ₹17,000.00 - ₹35,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Yearly bonus
Application Question(s):
- Are you ok with mg road gurgaon and face to face interview only
- Do you have exp of customer service and excellent English
**Education**:
- Bachelor's (preferred)
**Experience**:
- Cstomer service in BPO: 2 years (preferred)
- Microsoft Excel: 1 year (preferred)
- Knowledge of CRM: 1 year (preferred)
**Language**:
- Excellent English (preferred)
Work Location: In person
**Speak with the employer**
+91
8130861446
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