Customer Sales Agent

1 week ago

Mumbai, India Cathay Pacific Airways Full time

Direct and Ancillary Selling
- Promote Cathay Pacific products, up-selling customers to secure higher yield and capture sales opportunities
- Up-sell / Cross-sell on an ad-hoc basis generating ancillary revenue
- Assist to develop and implement the Travel Retail Platform and non-air products as required
- Consistently promote the appropriate Cathay Pacific e-products to encourage self-service and enhance the customer experience
- Actively contribute to the team’s sales targets

Customer Handling and Servicing
- Act as contact centre agent to handle passengers’ queries across various channels professionally in a Service Straight from the Heart manner
- Be at the ‘front end’ of the business with responsibilities to serve walk-in customers and respond to passenger queries/feedback
- Assist direct customers in travel planning, ticketing matters and provide after sales service support
- Handle flight disruptions and call-outs to affected customers as required
- Actively contribute to the team’s service level targets

Other
- Participate in continuous improvement projects as required
- Any other reasonable task as requested

Emergency and Accident
- Emergency and Accident and Crisis Response responsibilities as required

**Requirements**:
Academic qualifications
- Graduation in any field is a minimum

**Knowledge, Skills, Training And Experience**
- Good command of written and spoken English is a must.
- Customer service oriented attitude
- Great communication, listening and problem solving skills.
- Ability to work as part of a team and independently
- Ability to work organized and focused
- Ability to work under pressure
- Willing to work on shifts (including overnight shifts and weekends)

**Benefits**

Personal & Application Information

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer

**Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay and all other Cathay Group Company premises. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.**

**Job Types**: Full-time, Contractual / Temporary

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

COVID-19 considerations:
Covid Protocol and Precautions being followed

Ability to commute/relocate:

- Lower Parel, Mumbai - 400031, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

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