Catering Sales Executive

6 days ago

Jaipur, India IHCL Full time

Job Responsibilities

optimise sales and profitability through effective utilisation of the space and resources in the light of the banquet halls. Sales Executive - Banquet will be responsible for achieving and exceeding revenue targets through tapping new market segments and enhancing relationships with existing clients. The incumbent shall report to the Director of Sales/Manager - Catering Sales.

Operational Responsibilities
- Assist Sales Manager in reviewing, monitoring and revising guest service standards, thereby enhancing guest satisfaction.
- Assist and maintain an efficient administration system within the department.

Administration
- To follow the Departmental Operations Manual that reflects policies, procedures, work processes and performance standards within the department
- To maintain client database with segmentation.
- To ensure that an efficient and accurate filing system, both manual and electronic, is constantly updated.
- To ensure that standard correspondence formats for various stages of bookings and events is completed and maintained.

Marketing
- To continuously seek ways to maximize revenues and profits by upselling other facilities and services.
- To assist the catering sales manager in monitoring and analyzing activities in the market, through guest feedback so as to ensure that we stay ahead of competition.
- Actively solicit and develop sales and marketing activities with key industry partners such as travel agencies, convention organizers.

Guest Services
- Establish rapport with guests maintaining effective customer relationships and handle guest enquiries, requests either personally or over the phone.
- Personally and frequently verify that guests are receiving best possible service.
- Spend time in each function/event to ensure that the function/event is managed well by Banquet and supporting team to ensure guest delight.
- Actively endeavor to seek and resolve guest complaints, where possible, exercise judgment and escalate it to appropriate higher authorities wherever required.

Job Requirements
- Should have excellent communication skills.
- Should be well versed with the process.
- Should have minimum 2 years of exeprience.

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