
Ciel/sel/27810: Customer Success Associate
2 days ago
Act as the single point of contact for all enrolled students and assist them throughout the
journey.
- Ownership of the student journey to ensure best experience all through
- Being the first point of contact for participants, troubleshoot concerns/queries and provide
resolution
- Communicate verbally and in written across various channels/platforms as mandated by
organization
- You will be talking, helping, supporting, guiding and advising thus enable them to achieve their
dream to study abroad
- Engage with a variety of stakeholders internal and external e.g. senior managers, academicians,
industry professionals, and many other internal and external stakeholders
- Consistent and thorough monitoring of journey and engagement using various trackers to ensure
each participant gets a personalized experience in terms of support. This will require forging
meaningful relationships with the students and building trust
- Management, identification, and implementation of processes to ensure a consistent experience
Qualification:
We are looking for teammates who believe and care about impacting lives.
We wish to have a teammates who are high on commitment and have a passion for service excellence
Key Skills
- Problem solving - good aptitude and stakeholder management skills
- Quick learning - ability to learn business & processes.
- Excellent oral and written communication skills
- Ability to hold meaningful conversations with empathy
- Adaptable and flexible
- Willingness to work in high rigor startup environment
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