Associate Facility Coordinator

**About Cloud Software Group**

Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world’s largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done - from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud

**What we're looking for**:

- To provide administrative support to the Facilities Team
- Manage soft services 384 K sq. ft. of office area
- Manage a team of 50+ team of housekeeping staffs and pantry boys
- Maintaining 1,50, 000 sq. ft. carpet area and periodically cleaning
- To ensure timely and accurate completion of FM reports
- Manage Breakfast, Lunch and Dinner operation for more 1,000 employees.
- Manage pantry operation across all the floors of Dynasty and EGL offices
- Coordinate for all soft services activities like HK services, Cafeteria Services, Dry and Wet
- pantry, Event Management, Mail Room Services, Indoor Plants, Pest Control, Carpet
- Shampooing and coordination with the builders
- Conducting KPI for all vendor every month
- Receive around 7080 calls (internal & external calls) during office hours
- Service now tickets around 1520
- Around 1015 Visitors per day
- To provide front office duties in accordance with company policies, procedures and
- processes.

**Role and Responsibilities**:

- Responsible for handling of incoming and outgoing calls including
- distribution. Making sure to demonstrate professional and polite responses
- in telephone responses.
- Ensure personal preventability and dress in the assigned uniform
- Receive, inform, guide visitors including coordination with employees
- Coordinate on arrangements during client visits at Citrix Executive center
- Responsible for maintaining the telephone registers including call tracking
- Preparation of database of Client contacts and updating
- Responsible for maintenance and upkeep of front office
- Ensure receipt of magazines and newspapers for the building and ensure
- display of the latest version in the reception as well as removal of the
- outdated magazines
- Ensure stationery consumables are adequate in stock
- Ensure stationery register is updated regularly and consumption tracker is shared to Facility lead as required
- Provide assistance in general administrative activities
- Provide assistance to the Help Desk as required
- To act as a backup to other location in case of emergency / requirement
- Responsible for ensuring availability of magazines/ brochures and
- directory signage
- Coordinate for flower arrangements
- Assist in booking & utilization of conference rooms
- Coordinate with Facility team for event management
- Manage Service now Facilities tickets by assigning & getting tickets action
- by respective team member
- Close coordination with Security team on Security process & Emergency
- responses

**Basic Qualifications**:

- Bachelor or Master’s degree or related fields.
- At least 4+ years of experience in software development.

**Housekeeping Services**:

- Ensure the 100% deployment of HK team on site
- Capturing snag and coordinating with M&E
- Inspect the deployment and verify the attendance
- Ensuring daily cleaning & sanitization is happening at workplace
- Ensuring if any COVID case found at work area, immediate
- disinfectant treatment carried out
- Shift muster has to be prepared and implemented
- Weekly meetings with the HK executive and assign the priorities
- of the day/week
- Maintaining inventories of equipment's and supplies and ensuring
- appropriate stock levels of housekeeping are available
- Ensure the deep cleaning schedules are prepared and achieved
- Conducting monthly store audit
- Monthly once conduct meeting with the soft services vendors and
- obtain their signoff on the service levels score card
- Vendor invoice processing

**Cafeteria Services**:

- Implement all cafeteria related procedures on site
- Coordinate with catering vendors to ensure quality and hygiene in
- the areas operated by them
- Ensure good housekeeping standards for the dining areas
- To coordinate with Facilities Manager to have all cafeteria related
- contracts in place.
- Ensure proper functioning of the following system in the cafeteria;
- All Electrical Systems, All HVAC system, Water, Plumbing,
- Sanitary Systems, Cafeteria equipment’s & furniture
- Daily inspection of logbooks, cleaning schedules etc for a better
- management of systems.
- Conduct the Food committee meeting and obtain