Receptionist - Eldercare Center

2 days ago

Gurugram Haryana, India Akshayvat Eldercare Private Limited – Gurugram, Haryana Full time

**Position Overview**:
**Key Responsibilities:Front Desk & Administrative Duties**:

- Greet all residents, visitors, families, and vendors in a friendly and professional manner.
- Answer and route phone calls promptly; take and relay messages accurately.
- Maintain visitor logs and ensure compliance with visitor protocols.
- Schedule appointments for residents, external specialists, and staff as needed.
- Maintain office supplies, handle incoming and outgoing mail and packages.

**Resident Support & Communication**:

- Provide compassionate support to elderly residents, especially during distress or confusion.
- Notify caregivers or nursing staff immediately in case a resident needs assistance or shows signs of discomfort or confusion.
- Communicate politely with family members, addressing concerns or routing them to the appropriate department.
- Coordinate transportation or escort services for residents as needed.

**Health & Safety Awareness**:

- Monitor and adhere to all health and safety protocols (including COVID-19 protocols where applicable).
- Ensure that emergency contact numbers and procedures are accessible and up-to-date.
- Assist in coordinating emergency response (e.g., calling ambulance, alerting nursing staff).
- Be alert to residents’ behavioral changes and report to medical or caregiving staff.

**Recordkeeping & Confidentiality**:

- Handle and protect sensitive resident information in accordance with HIPAA or local privacy regulations.
- Maintain accurate records of resident appointments, visits, incidents, and feedback.
- Support data entry or database maintenance as directed by administration.

**Required Skills & Qualifications**:

- High School Diploma or equivalent (Bachelor’s Degree preferred).
- 1-2 years of experience in reception or administrative role; experience in healthcare, senior living, or eldercare is **highly preferred**.
- Excellent verbal and written communication skills.
- Compassionate, patient, and respectful attitude toward the elderly.
- Ability to remain calm and courteous under pressure.

**Preferred Attributes**:

- Prior training in basic first aid or CPR is a plus.
- Multilingual skills (especially regional/local languages) may be beneficial.
- Knowledge of eldercare sensitivities such as dementia, Alzheimer's, mobility challenges, etc.
- Ability to handle emotional situations with empathy and discretion.

**Working Conditions**:

- Office/front desk environment within a healthcare or assisted living facility.
- May need to assist during emergency evacuations or drills.
- Must be comfortable interacting with residents who have cognitive or mobility impairments.

**Why Join Us**:

- Be part of a compassionate, mission-driven team.
- Make a meaningful difference in the lives of elders and their families.
- Opportunities for ongoing training and career development in healthcare and senior services.

**Job Types**: Full-time, Part-time, Permanent

Pay: ₹8,086.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Work Location: In person

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