Program Coordinator Romila Palliative Care

JOB DESCRIPTION: PROGRAM COORDINATOR, ROMILA PALLIATIVE CARE PROGRAM

ABOUT SNEHA

A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's
health is essential to building viable urban communities. SNEHA is 500+ person strong,
innovative and progressive organization that works on health and nutrition in urban slum
pockets with women and their families. SNEHA follows the life-cycle approach to health and
nutrition, by intervening at critical junctures (adolescence, preconception, conception,
pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and
nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and
deprived slums and in the Mumbai Metropolitan Region (MMR) as well.

SNEHA recognises that, in order to improve urban health standards, our initiatives must target
both care seekers and care providers. We work with communities residing in informal
settlements to empower women and communities to be catalysts of change in their own right
and collaborate with existing public health systems and health care providers to create
sustainable improvements in urban health.

ABOUT THE PROGRAM

'Romila Palliative Care supports patients with life-limiting illnesses like cancer, stroke, heart
ailments etc. 'Romila’ means 'heartfelt’ and symbolizes the loving, compassionate and competent
care that this project hopes to provide patients to enable them to live a life of dignity and hope
through their illness. It also supports their family and care-givers to help them look after the
patient better, with greater assurance and confidence.

Goal of the Palliative Care Program

To make palliative care available and accessible to all people with life limiting illnesses and

alleviate all their health related suffering

Objectives of the Palliative care program

1. To improve the quality of life of patients registered at RPC for palliative care
2. To increase the care givers comfort level in looking after the
patients registered with us
3.To increase awareness on palliative care amongst different stakeholders mainly health
care providers from public and private hospitals, ICDS staff, community health volunteers and
community organizers of SNEHA
4. To train health care providers on palliative care
5. To advocate for palliative care in the public health systems

THE PROFILE: PROGRAM COORDINATOR

THE ROLE

The Program Coordinator is expected to oversee implementation of planned activities of the
RPC Centre. The role also expects building strong rapport with RPC team and internal and
external stakeholders for better cooperation and support in implementing the interventions.
He/She is expected to help to build the teams capacity in planning and implementing the
program objectives and deliverables

JOB LOCATION: BANDRA WEST (RPC CENTRE)

DUTIES & RESPONSIBILITIES:
Implement the plan of intervention with the multidisciplinary RPC team
- Trouble-shooting, guiding and providing a quick response and support to the team
- Manage day to day administration of the centre to ensure high quality of service to patients

and caregivers
- Co-ordination between doctors, nurses, counsellors, social worker, volunteers and other

specialists who support the patients and care-givers
- Volunteer management and engagement
- Monitor the resource centre of the OPD
- Support the APD in the day to day implementation of the community outreach

model and supervise the Program Officer
- Train, mentor, and conduct appraisals of team members.
- Plan and conduct all the activities as per the project timelines. Track the deliverables,

analyse the outputs and outcomes to measure progress, evaluating and
rectifying challenges.
- Ensure efficient and effective data collection and reporting by the team
- Maintain documentation required in the project
- Ensure the confidentiality and anonymity of the beneficiaries in the project

**Management and Reporting**

The Program Coordinator reports to the Associate Program Director, and maintains day-to-day
contact with all his/her team members

Qualification & ExperienceMaster’s Degree or higher (Social Work/Psychology/Sociology/ public health)
- Minimum 5 to 6 years’ relevant experience
- Prior experience of project management
supervision and monitoring

SKILLS & COMPETENCIESNegotiation and leadership skills
- Excellent skills of interpersonal communication, presentation skills, writing in English,

Hindi and Marathi
- Achievement mind-set and an eagerness to take initiative
- Good Documentation and reporting skills
- Ability to manage change and diversity
- Walking the talk - dependability, consistency and reliability
- Sound values and work ethics
- Experience in documentation, quantitative and qualitative data interpretation
- Self-starting and self-monitoring abilities
- Willingness to travel as per the requirement
- Openness to absorb learning from all contexts
- Effective team management and delegation - settin